Call for Release - Customer Service Representative (Midwest) Remote

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. About The RoleWe are seeking a detail-oriented and professional Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.What You’ll Be DoingReach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.Stay organized by keeping accurate notes in the system about each vehicle and all interactions.Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.Follow all Copart policies and guidelines to ensure quality and consistency in your work.Help out with other tasks or assist teammates as needed.Perform other duties as assigned by management.What We’re Looking ForMinimum of one year office support experience in a customer service role.High school diploma or GEDGreat communication skills – you’re comfortable speaking on the phone and writing clear, concise messagesTyping speed of 45 WPM and familiarity with basic 10-keyProficiency in Microsoft Office Suite (Word, Excel, Outlook)Strong attention to detail, great problem-solving skills, and the ability to multitaskA professional virtual appearance with a quiet, distraction-free workspaceBilingual skills are a plusMust be able to work occasional overtimeOffice equipment will be provided to help you succeed in your roleWhy You’ll Love Working With Us100% remote work with company-provided equipmentClear, achievable performance goals with daily feedback to help you succeedWeekly team meetings to keep you connected and supportedA collaborative, friendly virtual team where everyone’s success mattersReady to join us? Apply today to be part of a team that values hard work, professionalism, and providing excellent service—all from the comfort of your own home!Pay: $16.04 - $22.00 hourlyFor locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourlyBenefits Summary Medical/Dental/Vision 401k plus a company match ESPP - Employee Stock Purchase Plan EAP - Employee Assistance Program (no cost to you) Vacation & Sick pay Paid Company Holidays Life and AD&D Insurance DiscountsAlong With Many Other Employee Benefits.At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-verify ParticipationRight to Work