Data Network Specialist-SD

Vantage Point Solutions, a growing and dynamic telecommunications consulting and engineering firm, is seeking a qualified individual to join our team of professionals. We have an immediate opening for a Data Network Specialist at our headquarters in Mitchell, SD. Responsibilities Typical duties for this position include: Administration of routers and switches Diagnosing and remediating ISP network problems and managing within a ticketing system Escalate network issues to vendor Technical Assistance Centers (TAC) and collaborate on resolutions Respond to and resolve customer service requests in a prompt, efficient and courteous manner Develop Method of Procedures (MOP), configuration scripts, and supporting documentation for scheduled network maintenance Perform periodic network maintenance including software upgrades, cutovers, intrusive changes, and diagnostics Managing and documenting configuration changes and network architectures with tools including Excel, Word, and Visio Describing technical information to non-technical individuals Continuously monitor industry trends, and applies this knowledge to the position Evaluating networking equipment and software solutions for clients Candidates should be self-motivated, resourceful, professional, and exhibit good judgement. Competencies Attention to detail (ie, proofreading, data, communications, etc.) Ability to communicate confidently with both clients and team members Strong written communication across multiple platforms (ie, email, reports, etc.) Proficiency in common Microsoft programs, including Outlook, Word, Excel, Visio, PowerPoint, and Teams Education & Experience Bachelor's degree in Computer Information Systems, Computer Science or a related field is required. Experience with Cisco and Juniper hardware is a plus, but not required.