Technical Customer Success Engineer - Spur
Customer Success Engineer Spur builds fundamental technology for the future of QA: autonomous browser agents that think, explore, validate, and self-heal like real users. We're not another test tool - we're reimagining how digital teams ship with confidence. The market has responded loudly. Top brands (Alo Yoga, Living Spaces, HelloFresh, Nextdoor, Abercrombie & Fitch, and more) are actively pulling us in. Inbound demand is exploding. Sales cycles are fast. And the product actually delivers - teams go live in days, not months. We're a small, elite team of builders from DeepMind, Figma, ex-founders and customers - shipping at a pace that big companies can't touch. Our Mission: We want to help our customers deliver the best digital experiences Read our Manifesto: https://www.spurtest.com/manifesto Interview Process: https://fuzzy-gate-f84.notion.site/How-We-Hire-Customer-Success-Engineer-339ae376ae678197be0ad32f9467d580?pvs=74 About the Role We're looking for a Technical Customer Success Engineer to help our customers succeed with AI-driven testing in real production environments. This is a hands-on, technical role for someone with a Technical background who wants to work closely with customers, obsess over metrics and drive product growth. You'll start by shadowing experienced Solution Engineers, working closely with our Account Executives, and gradually take ownership of customers, pilots, and test strategies. If you enjoy solving real-world problems, love direct customer interaction, and are excited to learn fast, this role is designed to grow with you. What You'll DoWork directly with customers to help them adopt and succeed with Spur's AI-driven testing platformAuthor, maintain, and improve AI-powered test flows for customer applicationsDebug failed tests and investigate AI agent behaviors in customer environmentsSupport pilots and production usage by improving test reliability and coverageMonitor and track customer activity, engagement and relay product feedback to design and engineering teamsTranslate customer intent into effective prompts and workflowsPartner with Account Executives during onboarding, demos, and spurring sessionsProvide clear technical explanations to both technical and non-technical usersFeed real-world learnings back into product and engineering to drive platform improvementGradually take full ownership of customer accounts and lead technical conversations What Makes This Role UniqueWork at the intersection of AI, QA/test automation, and customer-facing engineeringShape how AI agents behave in production by designing, debugging, and optimizing testsNot a static role: you'll go far beyond supporting software and play a direct part in shaping customer outcomesEarly and deep exposure to both prompt engineering and real-world use cases What Success Looks LikeFirst 3 months: Shadow Solution Engineers, write and debug tests, support customer pilots, and develop deep understanding of SpurBy 6 months: Independently own customer pilots or accounts, improve coverage and reliability, debug complex issues, and suggest workflow enhancementsBy 9-12 months: Operate as a Solution Engineer, lead technical conversations, own customer test strategy, and influence product and AI behavior through customer feedback What We're Looking For We value mindset and fundamentals over perfect resumes. Must Have:3-4 years experience in Customer Success RolesComfort with Technical ConceptsCustomer Obsession & Being able to handle multiple accounts and context switchStrong understanding of web applications and browser behaviorClear communication skills and empathy for customersCuriosity and willingness to learn new tools, processes, and AI conceptsAI Comfort - We are an AI first company and use AI in every aspect of our workflow and GTM team Nice to Have:Automation experience with any frameworkQA / Testing ExperienceBasic scripting knowledge or eagerness to learnExposure to CI/CD or API testingInterest in AI, LLMs, or prompt engineering You don't need to be an AI expert-you need an appetite to learn and help customers thrive. Compensation & BenefitsEquity packageBenefits offering (Gym & Wellness Stipends, Meal Stipends, OffSites)In-person role based in our NYC office Spur is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical or mental disability, marital status, sexual orientation, gender identity or expression, or any other protected status.