Registration Manager (Remote)

Who We AreAccess TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception.We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us outThe OpportunityWe are seeking a dynamic Manager, Registration to lead our patient registration function within a fast-paced telehealth environment. Reporting to the Director of Billing, this role is responsible for overseeing day-to-day registration operations, ensuring accuracy, efficiency, and full compliance with regulatory standards.This leader will play a critical role in maintaining the integrity of patient data while delivering a seamless onboarding experience for patients accessing telehealth services. The ideal candidate brings a strong operational mindset, a commitment to process excellence, and the ability to lead and develop high-performing teams in a rapidly evolving healthcare setting.What You'll DoSupervise daily operations of the patient registration team, including accurate patient information and insurance data entry into billing system, coverage verification and performance managementDevelop, implement, and continuously improve standard operating procedures for patient intake and registrationEnsure registration workflows align with HIPAA regulations and company privacy standardsCollaborate with IT, clinical, and customer service teams to streamline registration processes and resolve workflow issuesMonitor and report on key performance indicators (KPIs) and registration metrics to identify opportunities for improvementTrain and support registration staff in using EHR systems, CRM tools, and telehealth platformsStay current on healthcare compliance, telehealth regulations, and best practices in patient data managementManage offshore team performance to ensure consistent operations and look for opportunities to expand workflows to the offshore counterparts.Deliver timely performance evaluations and feedback to drive employee development and accountabilityProvides direct supervision of staff, including assignment of work tasks, coaching and general performance managementCoaches, develops and mentors direct reports with an emphasis on building career paths for professional growthAdministers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policyConducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvementManages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functionsOther duties as assigned What You'll BringBachelor's Degree in a related fieldMinimum 5 years of experience in healthcare registration, patient services, or operations, with at least 2 years in a leadership roleIn lieu of a Bachelor's Degree, a combination of relevant education and experience may be accepted. Experience must include at least 5 years' progressive leadership roles in Revenue Cycle requiredExcellent organizational, communication, and interpersonal skillsProficiency with electronic health records (EHR), CRM platforms, and Microsoft Office SuiteSolid understanding of end to end revenue cycle processPrevious experience developing workflowsKnowledge of medical terminology, anatomy, and physiologyMust also have a focus on regulatory and billing requirements.Ability to maintain confidentialityStrong understanding of HIPAA, patient privacy regulations, and telehealth workflows.Must also have a focus on regulatory and billing requirements.Negotiation skills to effectively deal with patients, finances, and securing paymentsUnderstanding of state and federal employment regulationsStrong communications skills (written and oral) as well as demonstrate the ability to work effectively across departmentsDemonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systemsUse of analytical tools (excel, pivot table, tableau, etc.) to problem solve and create solutions for revenue cycle workflows, billing, and payment issuesAbility to work effectively under deadlines and self-manage multiple projects simultaneouslyStrong analytical, organizational, and time management skillsExperience managing offshore employeesAbility to thrive in high growth, fast-paced organization and 100% Remote based environmentMust be able to remain in a stationary position 50% of the timeOccasional travel for meetings and collaboration Why Join Access TeleCare100% Remote WorkHealth Insurance (Medical, Dental, Vision)Comprehensive benefits - health, dental, vision, life, and 401(k)Flexible vacation and wellness days - we value performance and balanceCulture of ownership, transparency, and results - where the best ideas riseDirectly impact patient access nationwideAbout our recruitment process:If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.