Computer Support Associate I

Position TitleComputer Support Associate IJohn Deere CompanyWorld Headquarters (9000) - Moline, ILWork Schedule1st Shift, onsiteFlexible start between 7:00-8:00 AM and end between 5:00-6:00 PMLimited travel to other Quad City locations may be required (less than 5%)Compensation$25.00 per hourWork AuthorizationUS Citizens and Green Card holders onlyPosition OverviewThe Computer Support Associate I will provide onsite deskside Tier 2 IT support at John Deere’s World Headquarters. The role supports stable, well-documented IT processes with a focus on end user support, asset management, and conference room/AV support.This position is well suited for early career IT professionals or recent college graduates seeking hands-on experience in a large enterprise environment.Key ResponsibilitiesProvide onsite deskside Tier 2 technical support to end usersImage, deploy, and configure desktop and laptop systemsResolve ServiceNow tickets by following established knowledge base articlesSupport and troubleshoot conference rooms and AV equipmentReplace printer consumables such as toner and pickup rollersUpdate and maintain IT assets in asset management systemsDispose of obsolete or decommissioned equipmentCreate and maintain basic documentation including contact lists, logs, and incident recordsMaintain inventory, order supplies, and coordinate routine equipment maintenanceIdentify process issues and resolve them using predefined proceduresEscalate issues that fall outside documented solutionsApply basic technical knowledge to support daily IT operationsRequired Skills And QualificationsKnowledge of computing and networking fundamentalsHands-on AV and conference room support experience (required)Proficiency with Microsoft Office and standard desktop environmentsExperience using intranet and internet-based applicationsFamiliarity with Agile methodologyUnderstanding of computer security policies and general security conceptsExperience Requirements1+ year of IT support experience preferredRecent college graduates will be considered#INDOEM