Program Manager

Job SummaryThe role of the Program Manager coordinates project tasks at the program level, in order to support the FacilityForce implementations of Facility Resource Planning (FRP) software products (IWMS/CMMS/EAM) primarily for the government sector. Tasks will primarily include forecasting, sales & revenue, resource allocation, and escalation resolution. The Program Manager should have knowledge of the Facility Force suite of products and Professional Services ways of working. The program manager also serves as a leader and mentor to the rest of the Professional Services Team.Job DescriptionDuties/ResponsibilitiesGeneralWork collaboratively with team members, actively participate in discussions, decisions, and all project activitiesCommunicate and coordinate with coworkers and customersProgram ManagementResponsible for the management of the Professional Services and Custom Development JIRA boards and ensuring tickets are assigned and completed by deadlineResponsible for ensuring that resources have at minium 6 weeks of reservations lined up at the billability targets identified for each resource typeResponsible for managing implementation CPIPlan and coordinate deliverables for:Multi-phase, long term projectsHigh revenue impact / high visibility projectsMilestone / T&E Not to Exceed projectsCommitteesAttend stand-ups forProject Implementation (participant)Custom Development (participant)PMO (leader)Attend Executive Steering Committee meetings with the customerForecastingIdentify project resource needs in both the short (3 months) and medium (12 months) termProject BacklogOngoing ImplementationsCustom DevelopmentNet New Sales OpportunitiesBack to Base Sales OpportunitiesConflict ResolutionServe as the next level of escalation above the implementation specialistWork with the implementer and management to determine the best course of approachBillable UtilizationStrive to achieve a team billable utilization of 70% or greaterProductProvide product recommendations that improve sales and/or customer retentionSalesDrive additional back to base sales that meet sales targetsAssist the Director of Professional Services in the RFP and Implementation Services quoting processesAssist the Director of Professional Services in developing and reviewing Statements of Work (SOWs)Provide recommendations for SOW process improvementImplementationServe as the Project Manager of last resort during times where resources are limitedProject ManagementCoordinate Project MeetingsManage Project Risk and QualityProject planning, scheduling of resources, and forecasting workUpdate Project MetricsManage Project DocumentationDevelop project deliverablesTraining materials and trainingDocumentation of processesSystem related setupWalk-through and testingCompetency:Informed (competency level 3) in at least 100% of the Facility Force suite of productsPMOPlan, Standardize, and Train the PS team on best practices for Facility Force implementationsMaintain the PMO documentationEnsServe as a leader and mentor to Professional Services colleaguesContinuing EducationContinuous of improvement of FacilityForce product knowledgeMaintain the Project Management Institute (PMI) PMP Certification/Recertification within 5 yearsTravel: Variable (5-40% per year; typical 20%)Essential QualificationsBachelor of Science or ArtsPMI Project Management Professional (PMP) CertifiedExperience with CMMS, IWMS or FRP softwareAdept with MS Office (Word, Excel, Powerpoint) or equivalentInterest in software implementation and project managementStrong interpersonal skills:Ability to actively listen to clients and colleaguesAbility to be a leader and a consultant - to remain calm under pressure, problem solve and be practicalAbility to communicate effectively, convey complex ideas, provide best practice recommendations and foster trustAbility to serve as a mentor and leaderStrong Documentation SkillsAbility to review, update and maintain documentationAbility to understand, record and assist with the prioritization of business requirements, issues, risks, action items and decisionsAbility to break down complex processes into step by step instructionsProgram Management SkillsAbility to demonstrate flexibility in the role and the tasks assigned to meet project objectivesAbility to work collaboratively with colleagues in a results-driven, high utilization and team-oriented environmentAbility to accurately assess level of effort, and request support/delegate tasks where necessary in order to meet project deadlinesHighly motivated, proactive, and take pride in one’s workAbility to work in both team and individual environmentsPreferred QualificationsMasters degree or equivalentAdept with AssetWorks/FacilityForce softwareExperience as an employee or business partner of a facilities organization in the government, public or higher education sector (5+ Years Preferred)Programming experience (basic SQL, Report development, Javascript, java, etc.)Experience working with relational databases (5+ Years Preferred)Experience with the Atlassian suite of products or equivalentExperience with NetSuite OpenAir or equivalentExperience with Microsoft ProjectWorker TypeRegularNumber Of Openings Available0