Customer Service- Mason OH- Hybrid

Direct Hire Mason, OhioLocation: Mason, OhioType: Direct HireJob #20461 Our client in Mason, OH is seeking a Customer Service Support Specialist to join their team in a hybrid work environment (on-site two days per week). This role is an excellent opportunity for professionals with experience in customer service, call center support, or client services who enjoy helping customers, resolving issues, and delivering a positive experience through clear communication and strong problem-solving skills. If you're organized, comfortable with data entry and Microsoft Office, and looking for a stable full-time position with a supportive team, this role offers a great chance to grow your career in a service-driven environment. What You'll DoRespond promptly and professionally to customer inquiries via phone, email, and chatProvide accurate information about accounts, services, and processesTroubleshoot customer issues and resolve concerns with empathy and efficiencyComplete data entry tasks to maintain accurate customer records and documentationUse strong phone etiquette and communication skills to support a positive customer experienceCollaborate with team members to ensure consistent, high-quality service delivery What We're Looking For Experience in customer service, call center operations, or client support (preferred)Excellent communication skills, both verbal and writtenProficiency with Microsoft Office (Word, Outlook) and general computer systemsAbility to perform accurate and efficient data entryStrong attention to detail, time management, and problem-solving abilitiesComfortable working in a hybrid schedule (on-site 2 days per week in Mason, OH)Availability to work Monday-Friday, 11am-8pmKnowledge of sales techniques or customer service best practices is a plus Benefits Health insuranceDental insurance Work Environment Hybrid schedule Location: Mason, OH (On-site 2 days per week; remote the rest of the week) Ready to Join a Customer-Focused Team?