Lead Product Manager

Our Financial Services client is seeking a Lead Product Manager to join their team for the next 6 months, 40 hours/week. This role is hybrid onsite 3 days a week in New York, NY.Role SummaryThe Lead Product Manager for the Enterprise Communications Platform is responsible for owning, evolving, and scaling the systems that power millions of customer touchpoints across email, SMS, and push notifications. This role drives the multi-year platform strategy, roadmap, and governance framework that enables Marketing and cross-functional teams to deliver personalized, compliant, and coordinated customer journeys. This is a platform-focused product leadership role centered on technical depth, customer-centric thinking, and strong cross-functional execution. Top Must Have Skills7+ years of product management experience within MarTech, digital platforms, or customer experience technologyHands-on experience with Adobe Campaign, Adobe Journey Optimizer, or similar enterprise communication platformsProven ownership of digital platforms or enterprise capabilities serving multiple stakeholdersStrong understanding of data-driven communications, event triggers, and personalization frameworksExperience operating within regulated environments (Financial Services preferred), including TCPA, CAN-SPAM, and CCPA/GDPRDemonstrated success building A/B testing and multivariate testing capabilities into communication flowsAbility to translate complex technical concepts for non-technical audiences and vice versaAdditional QualificationsExperience driving platform strategy, roadmap development, and backlog managementStrong partnership skills with Engineering, Marketing, Data, Operations, Compliance, and Legal teamsAbility to balance platform stability, technical debt, and high-impact capability deliveryExperience defining technical requirements, data models, and acceptance criteriaStrong communication, documentation, and stakeholder management skillsAbility to lead initiatives independently from concept through deliveryA mindset for building reusable, scalable solutions that reduce operational frictionResponsibilitiesPlatform Strategy and RoadmapOwn the multi-year roadmap and enhancement backlog for Adobe Campaign and Adobe Journey OptimizerAdvance the organization from transactional messaging to integrated, multi-channel journeysPrioritize scalable enhancements that support multiple lines of businessBalance long-term platform health, stability, and technical debt with high-impact capability deliveryData and ArchitecturePartner with Data Engineering to define event triggers, data structures, and personalization modelsTranslate business needs into technical requirements and clear acceptance criteriaEnsure the platform can support increasingly dynamic, real-time, and responsive communicationsGovernance and StandardsEstablish standards for reusable templates, fatigue rules, and cross-channel frequency managementDefine and govern data elements, event triggers, and communication logicCollaborate with Compliance and Legal to ensure regulatory and privacy alignmentExecution and AdoptionLead quarterly planning and backlog refinement across cross-functional teamsMonitor platform performance and identify optimization opportunitiesChampion adoption of Adobe Campaign and Adobe Journey Optimizer across the organizationDevelop and deliver training, documentation, and best practicesServe as the primary point of contact for Adobe partnership discussions, including new product releasesHow You Will Stand OutYou are a Translator: Able to clearly communicate Adobe workflow logic to business partners and articulate business goals to technical teamsYou are a Builder: You create roadmaps rooted in customer pain points and data insights, not just by inheriting existing plansYou Value Simplicity: You prioritize durable, reusable capabilities that empower Marketing Operations and reduce bottlenecksIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Email Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : MS14-1980787 -- in the email subject line for your application to be considered.Meggan Sharma - Recruiter, National DeliveryFor Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United is a new role.This job was first posted by Creative Circle on 03/16/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.Copyright 1999 - 2026. CreativeCircle , Inc. All rights reserved.