Client Relations Coordinator

What it's like to work with us We're a team of ambitious dreamers, turning big ideas into reality every day. Our passion for what we build - and who we build it for - drives our growth and creativity. Our culture is client-first, built on mutual respect, collaboration, high energy, and a sense of fun. We're always excited to meet talented, motivated people who bring their own spark. Think you'd fit in? We'd love to hear from you. Search our opportunities to see if anything matches your skill set. If you don't see anything quite right, drop us a line. Dreaming Code Internship Program Dreaming Code's Boston office is looking for ambitious, motivated talent ready to make an impact. As an intern, you'll dive into web design/development project management and get hands-on experience supporting website design/development, hosting, email hosting, cloud computing and digital marketing - learning, contributing, and growing with our team every step of the way. Dreaming Code offers 3 internship sessions over the course of a calendar year: Fall, Spring & Summer. All internships are 10 weeks in duration. Our Fall and Spring sessions are part-time, at 15 hours maximum per week. These sessions are meant to be flexible, allowing interns to create an experience that works with their schedule. Our Summer session is full-time, at 40 hours maximum per week. Our application deadlines vary for each semester. Fall: 10 weeks, 12-15 hours/week Internship posted: Early June Application due: Early August Program start date: Mid September Program end date: Late November All interns are paid hourly. You may also receive course credit if your particular program allows. We are happy to provide the necessary documentation. Client Relations Coordinator Boston Dreaming Code is seeking a reliable Client Relations Coordinator to join our small, hardworking team immediately. The CRC will undertake administrative tasks, communicate directly with clients, and support our internal project management team members and global partners. The Client Relations Coordinator ensures a consistent and smooth-running client experience from first contact through project completion and ongoing support. Position Roles & Responsibilities You are local (Boston area) and are able to come to work in our office You have worked under tight deadlines Communicate frequently with clients via phone, email and conference calls to assess the services they need while documenting interactions Create instruction materials for the team to perform functions required for each client account Work with internal global partners to create, manage, and track tasks to best suit the client's needs Participate in performance improvement measures when action is required Ensuring high levels of customer satisfaction through excellent service Qualifications & Skills Bachelor's Degree Required preferably in Computer Science or Business 1-3 years of work/internship experience in technology, business, marketing or client relations Excellent communication/customer service skills, energetic and eager to learn Computer proficient; ability to learn new systems with ease Excellent written and verbal communication skills via phone, email and text The Person Most Fit For This Position Friendly, helpful, confident and engaging personality Ability to flourish with minimal guidance, be proactive and handle uncertainty Has an interest in technology, web design, client relations Can multitask and prioritize work