Draw Inspections Quality Specialist

Department:  InspectionsReports To:   Inspections ManagerOverviewThe Draw Inspections Quality Specialist is responsible for ensuring that progress inspection reports produced by inspection companies meet the agreed-upon standards. Progress inspection reports are delivered by independent inspection companies and provide a non-biased, independent observation of the work completed at a construction site. With expertise in identifying the various construction trades and stages of construction, the Quality Specialist addresses defects in inspection reports as they relate to the agreed-upon standards set forth between our clients and inspection companies.  ResponsibilitiesConducts reviews of inspection reports submitted by inspection companies to verify accuracy and quality by confirming that all report requirements are met.Ensures that reports are reviewed within SLA and meet targets on quality standards. Meets productivity targets.Provides timely communication with stakeholders while inspections are being reviewed.Proactively anticipates stakeholder needs and makes recommendations as appropriate, collaborating with other teams in the company to deliver an exceptional customer experience.Handles escalations regarding quality and ensures timely resolution.Maintains and improves quality control documentation to ensure consistency and accuracy.Identifies opportunities for improvement.Stays up-to-date on changes to industry standards, company policies, and lender guidelines.May assist with other functions in the department as needed.QualificationsFamiliarity with quality control principles and practices.Excellent understanding of construction stages, trades, and terminology is a MUST.Software experience. Excellent analytical and problem-solving skills.Has customer service experience with business clients.Strong communication and interpersonal skillsAbility to work independently and as part of a team.Experience with construction lending is a plus.Work Schedule 8-5 pm EST This job description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department.BENEFITS:Health (+Dependent Coverage), Dental, and Vision Insurance Package12 Observed HolidaysPaid Time Off: Accrues up to 160 hours/ 20 daysPaid Sick Leave: 40 hours2 Floating HolidaysPaid Family Leave401-K and Company MatchingEmployee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis InterventionRemote Company - Work From Home PolicCompensation: range is $22-26/hour, Full-timeThe actual pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographical location. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.We are looking to hire a candidate who resides in one of the following states: TX, TN, VA, FL, NC, and MD.Land Gorilla is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.