Director, Medical Writing

SERVPRO Team Shaw – Ranked #69 Fastest Growing Construction/Restoration Company in US by Inc 5000 and #2 Best Place to Work by Dallas Business JournalSERVPRO Team Shawis one of the largest SERVPRO's in Texas and has grown from one location in 2019 to 33 locations today and is hiring aDirector of Construction. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. TheDirectorof Constructionis responsible for the strategic and operational leadership of all construction-related activities across the organization, includinginsurance-based residential and commercial reconstruction, capital expenditure (CAPEX) projects, and the plumbing division. This role provides executive oversight ofConstruction Operations, Estimating, Project Management, and Field Execution, ensuring projects are delivered safely, profitably, on schedule, and to SERVPRO's highest standards of quality and customer service.The Director of Construction leads and develops Construction Managers, Project Managers, and Estimators while establishing scalable systems, accountability, and performance standards. This position serves as a key liaison between executive leadership, insurance partners, customers, trade partners, and internal departments to ensure consistent, high-quality results across all construction activities.Provide strategic direction and executive oversight for all construction operations, including insurance reconstruction, CAPEX projects, and plumbing servicesEstablish and enforce operational standards, workflows, and performance expectations across all construction divisionsOversee Construction Operations Managers and ensure consistent execution across all markets and project typesServe as a senior leader in organizational planning, budgeting, and growth initiativesProject & Operations OversightOversee all active residential and commercial reconstruction projects to ensure compliance with approved scopes, schedules, budgets, and quality standardsEnsure all projects are managed with detailed, approved schedules and actively monitored for adherenceMonitor project performance metrics and resolve escalated operational, scheduling, or production challengesEnsure safe work practices and compliance with company safety standards across all job sitesEstimating & Pre-Construction OversightProvide executive oversight of estimating teams responsible for insurance reconstruction and commercial projectsEnsure estimates align with carrier guidelines, approved scopes, local codes, and company margin expectationsReview and approve large-loss, complex, or high-risk estimates and change ordersEnsure proper scope development, documentation, and change management procedures are followedQuality, Compliance & Risk ManagementEnsure all work complies with plans, specifications, company standards, building codes, and regulatory requirementsConduct periodic audits of projects, documentation, and workmanshipEnsure final inspections, closeout documentation, and customer satisfaction requirements are consistently completedMitigate operational, financial, and contractual risk across all construction activitiesCustomer Experience & Insurance Partner RelationsEstablish and enforce customer communication and service standards across all construction projectsServe as an escalation point for complex customer or carrier concernsMaintain strong relationships with insurance carriers, adjusters, consultants, and commercial clientsEnsure SERVPRO brand standards and SLAs are consistently met or exceededScheduling, Resource & Vendor ManagementOversee labor allocation, subcontractor scheduling, and material procurement across all divisionsEnsure inspections and jurisdictional requirements are coordinated and passedEvaluate subcontractor, vendor, and trade partner performance and maintain approved partner standardsFinancial Oversight & ProfitabilityOversee job costing, gross margins, billing, and financial performance across all construction projectsEnsure adherence to billing schedules, collections timelines, and documentation requirementsReview job cost reports, forecasts, and financial KPIs to drive profitabilityProcess Improvement, Systems & ReportingEnsure accurate documentation in job files and management systems (Xactimate, PSA/CAM, Buildertrend, etc.)Track and report KPIs including schedule adherence, margins, customer satisfaction, estimator accuracy, and subcontractor performanceIdentify inefficiencies and implement scalable process improvementsSupport technology adoption and standardization across construction operationsRecruit, train, mentor, and develop Construction Operations Managers, Project Managers, Estimators, and Division LeadersEstablish clear performance expectations and conduct regular evaluationsMonday - Friday, 8:00 AM – 5:00 PM(Some overtime may be required)Bachelor's degree in Construction Management, Engineering, or equivalent experience~8–10+ years of construction or reconstruction experience~5+ years in senior leadership, operations management, or executive-level construction roles~ Strong knowledge of estimating, scheduling, job costing, contract administration, and insurance reconstruction~ Proven ability to manage multiple divisions, teams, and high-volume project pipelines~ Demonstrated financial acumen with job cost analysis and margin managementExperience in restoration and insurance reconstruction environmentsProficiency with Xactimate, PSA/CAM, Buildertrend, CompanyCam, or similar platformsFamiliarity with insurance carrier requirements, SLAs, and claims workflowsExperience overseeing specialty divisions (plumbing, trades, or self-performed work)Large-loss or commercial project experienceMedical, Dental, Vision Insurance~ Bonus Plans~ Professional Development & Training Opportunities~