Technical Product Support Specialist II

Job Description: Manage advanced troubleshooting for assigned ZOLL enterprise productsHandle complex technical issues independentlyCollaborate with other CSO teams or departments to address technical issuesContribute to the knowledge base, creating and updating articlesIdentify technical trends through customer case analysisTake a proactive approach by recognizing potential technical challengesFacilitate incident management processesRequirements: 2–4 years in technical product or customer support, ideally in Enterprise and/or SaaS healthcare softwareStrong working knowledge of enterprise software components—including SQL Server, networking, VMware, and operating systemsProven ability to identify root causes of complex issues and deliver sustainable technical solutionsHigh school diploma required; a bachelor's degree or equivalent professional experience is preferred.Benefits: Remote flexibility or the option to work from our Colorado HQA collaborative, mission-driven work environmentOpportunities for growth, mentorship, and career developmentCompetitive compensation and benefits