Development Services Coordinator

Job Description Salary: $24.27 - $30.33At the City of Horseshoe Bay, we believe public service is more than just a job, its a calling to make a meaningful difference for our residents and community. We are committed to fostering a workplace where employees feel valued, supported, and inspired to make a difference every day.What We Offer:Purpose & Impact Every role contributes directly to the quality of life for our residents, visitors, and future generations.Excellence & Integrity We hold ourselves to the highest standards of professionalism, transparency, and ethical service.Teamwork & Collaboration We work across departments to solve challenges together and celebrate successes as one team.Growth & Development From training to mentorship, we invest in your professional growth and encourage career advancement.Competitive Benefits Comprehensive health, retirement, and wellness programs, along with stability that comes from serving in municipal government.Work-Life Balance We respect the importance of family and personal time, offering reasonable schedules, leave benefits, and supportive policies.About the City of Horseshoe BayThe City of Horseshoe Bay is committed to excellence, integrity, and teamwork in everything we do. As public servants, we take pride in improving the quality of life for our community while fostering a supportive and professional workplace. We offer competitive benefits, opportunities for growth, and a culture built on stewardship, loyalty, and collaboration.Work with purpose. Grow with us. Serve Horseshoe Bay.Functions:The Development Services Coordinator serves as a central point of coordination for development-related processes, including permit intake, application routing, plan review tracking, and customer communication. This position ensures that development applications move efficiently through the review process by facilitating coordination between internal departments, external agencies, and applicants.This role emphasizes organization, communication, and process management over technical plan review authority, while maintaining a working knowledge of applicable codes and development procedures.Essential Duties and ResponsibilitiesCoordinates the intake, review, and processing of development applications, permits, and related documentationServes as a primary point of contact for applicants, contractors, developers, and the public regarding development processesReviews incoming applications for completeness and routes them to appropriate departments for reviewTracks permit and plan review status, ensuring timely progress and follow-up across all reviewing entitiesCommunicates clearly and consistently with applicants regarding requirements, deficiencies, and next stepsDetermine appropriate fees and assist in collecting the fees for development projectsFacilitates coordination between Development Services, Public Works, Utilities, Fire, and other departments involved in the review processAssists in preparing and maintaining permit records, reports, and documentation in applicable software systems (e.g., IWorQ, MyGovernmentOnline, GovWell or similar)Provides guidance to applicants on general code requirements, submittal procedures, and City standards (non-interpretive)Identifies process inefficiencies and recommends improvements to enhance workflow and customer serviceSupports front desk operations and serves as backup for permit technician duties as neededAssists with coordination of inspections, approvals, and final permit issuanceMaintains organized and accurate records in compliance with City retention policiesAttend development related meetings as needed or requiredProvide support in preparation of Development Review Committee, Planning and Zoning, Board of Adjustment or City Council agenda items, as neededAll other duties as assignedMinimum Training, Education and Experience Required:High School Diploma or GED.Valid drivers license.Minimum of two (2) years of experience in permitting, development services, construction administration, or a related fieldPreferred Training, Education and Experience:Three years related experience and/or training; or equivalent combination of education and experience.Experience with MyGovernmentOnline, IWorQ, GovWell or other permitting software.International Code Council (ICC) certification (e.g., Permit Technician or related) preferredFamiliarity with Texas municipal development regulations preferredAssociate degree in public administration, construction management, planning, or a related field preferredKnowledge, Skills and Abilities Required:Knowledge of municipal permitting processes and general development proceduresWorking knowledge of building codes, zoning regulations, and development standardsStrong organizational and time management skills with the ability to manage multiple projects simultaneouslyExcellent interpersonal and customer service skills, including the ability to navigate difficult conversations professionallyAbility to communicate clearly both verbally and in writing with a wide range of stakeholdersStrong attention to detail and ability to ensure completeness and accuracy of documentationAbility to coordinate across departments and maintain accountability without direct authorityStrong organizational skillsProficiency in Microsoft Office Suite and permitting/database software systemsAbility to learn and adapt to evolving processes, software, and regulatory requirementsThe City of Horseshoe Bay is an Equal Opportunity Employer. We are committed to fostering an inclusive environment for all employees and applicants, and we do not discriminate based on race, color, national origin, gender, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.