Automotive Accounting Software Onboarding Specialist

Company NamePBS SystemsJob Location: Arlington, TXJob TypeFull-time, PermanentNo. Of Openings1Job Requirement(s)n/aInternal Job Titlev10 Apex Onboarding & Adoption Specialist – AccountingReports ToManager, Software Training & TransitionsPBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!The RoleThe v10 Apex Onboarding & Adoption Specialist is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software. This role focuses on helping customers successfully deploy and adopt PBS v10 Apex within their dealership operations, ensuring users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the v10 Apex Onboarding & Adoption Specialist supports customers throughout implementation and beyond, with a focus on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation. The v10 Apex Onboarding & Adoption Specialist will develop a thorough understanding of all software modules, and support customers throughout the deployment and adoption process.This role will focus on the Accounting silo of our software.Job ResponsibilitiesSupport customers in improving operational efficiency and workflow consistency through effective use of PBS v10 ApexLearn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex softwareAssist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operationsDeliver virtual training sessions to customers within assigned module(s) Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilitiesFollow up with customers post-training to support retention, adoption, and long-term success with the softwareIdentify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoptionMaintain a positive relationship with customers, identifying customer needs and ensuring they are being metResponds to internal and external training requests in a timely mannerWrite up tickets and investigate issues that arise, escalate issues to corresponding teamsEnsure v10 Apex queue is monitoredMaintain documentation and update as processes change within departmentKnowledge sharing within own module and others within the v10 Apex teamTake the initiative to learn new products to increase knowledge Willingness to commit to an ongoing system of education and cross-trainingPerform other duties and responsibilities as assigned Qualifications1-2 years’ experience in a car dealership environment, with a focus on accounting operationsStrong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!Excellent communication skills, including presentation and public speakingExcellent customer service skills and phone etiquette Strong documentation abilitiesEffective time management and organiz ational skillsStrong problem solving and troubleshooting skillsStrong multi-tasking skills and the ability to prioritize tasks without direction High School DiplomaWhat We OfferProfessional Development – Continuous training, industry certifications, and clear pathways for career advancement.Travel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-being.Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.Employee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salaryUp to $4,800 per year in product certification bonusesAdditional performance incentivesAttractive referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.