IT Operations Specialist

Job Title: IT Operations SpecialistLocation: Alfred HQ and CafesReports to: Director of Food & Beverage and/or VP of OperationsStatus: Non-exemptWage: $29/hrBut First, Coffee.®Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our three core values —TEAM CULTURE, CUSTOMER EXPERIENCE and QUALITY PRODUCTS — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.SummaryThe IT Support Specialist is responsible for supporting efficient and thoughtful technological operations for Alfred as a business, and the supporting cafes. They are proactive in updating our operational systems and finding new and better ways to improve said systems. They will provide over-the-phone and in-person technical support for cafes and cafe teams as needed when systems have errors, need technical assistance, or require system updates. They will assist and advise with anything our company needs as it pertains to technology, equipment, services, etc. Ultimately, this person will need to understand how all technological systems at Alfred operate, and how to fix them should they encounter issues.ResponsibilitiesInstall, upgrade, and configure software applications on user devices such as computers, tablets, printers, and POS systemsApply basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvide remote and onsite technical assistance on hardware and software related issuesAssist with documentation and creating/updating troubleshooting guides, best practice manuals, and error reportsReport to the the Director of Food and Beverage and/or the VP of Operations, and follow instructions for all duties and tasksOperate and maintain alarm and camera systems as neededEffectively communicate needs, services, troubleshooting, and service completion with outside vendorsHandle all IT equipment with appropriate careContribute to a positive work environment by working with a team-oriented approachFollows all standard Alfred employee guidelines as represented by our Core ValuesAdhere to all policies and procedures outlined in Company’s employee handbookAny other tasks that may be assigned to meet company goalsWell-organized, detail-oriented and able to multitask.Problem solving skills to diagnose and troubleshoot issues with great attention to detailExperience working with different operating systems (Windows, Mac, Android, iOS)Working knowledge of network fundamentalsDesire to learn new technologies and apply them to improve IT operations at AlfredMust have reliable transportation and able to travel to cafe locations, as neededPhysical RequirementsManual Dexterity: Ability to use hands to handle, control, or feel objects, tools, or controls; ability to assemble or connect small componentsPhysical Mobility: Capability to move around in office spaces, server rooms, cafes, and other work environments, including bending, stooping, and kneeling to access cables, wiring, and equipmentLifting: Ability to lift and carry computer equipment and accessories weighing up to 30 poundsVision: Adequate vision to read computer screens, technical documents, and perform detailed work with cables and hardwareSitting/Standing: Prolonged periods of sitting at a desk and working on a computer, with occasional standing and walkingClimbing: Ability to use ladders or step stools to reach high places for equipment installation or maintenanceHearing: Good auditory ability to hear and respond to equipment sounds, alarms, and verbal instructionsFine Motor Skills: Precision in using tools for assembly, disassembly, and repair of computer hardware and peripheralsCommunication: Clear speech for effective communication with colleagues, clients, and vendors in person or over the phoneWhat You’ll GetWage: $29 / hour Medical, Dental, & Vision insurance packages 401k plan Vacation PTO & Sick time accrual Employee discountsFree coffee & pastry each shiftPerformance reviews (90-day & annual review)Annual bonuses & raisesCoffee & tea take home Open Path - Therapy ReimbursementEqual Opportunity EmployerAt Alfred Coffee, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.