Application Support Engineer

Department: PS SCE – FMS Location: Teaneck, NJCompensation: Minimum Starting Salary: $70,000 annuallyDescriptionMade4net is a leading provider of supply chain execution software solutions. Our innovative technology empowers organizations to optimize warehouse and logistics operations, improve efficiency, and drive measurable business outcomes. With a global customer base and a strong commitment to excellence, Made4net partners with organizations across industries to deliver scalable, high-impact solutions.Purpose of the Function:The mission of the Application Support department is to ensure the smooth operation of the company’s client applications at client sites by proactively monitoring their performance, troubleshooting issues that arise during usage, providing technical assistance to users, and implementing necessary updates and fixes to maintain optimal system functionality. The support team also supplements client implementations and post go live client services activities.Purpose of the Job:The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring applications and integrations operate efficiently and reliably. This is a hands-on, customer-facing role that involves troubleshooting technical issues, supporting integrations, and partnering closely with internal teams to resolve system challenges.The ideal candidate is technically capable, customer focused, open to traveling globally once a month, and eager to grow in a fast-paced support environment while collaborating with IT, Project Management, and Professional Services teams.Core Duties and ResponsibilitiesSupport client operations by troubleshooting and resolving application and integration issues related to Made4net solutions.Respond to and follow up on client inquiries via phone, ticketing system, and email in accordance with service level agreements.Analyze system issues, identify root causes, and follow established escalation procedures when necessary.Maintain ongoing communication with clients to review system status and address evolving needs.Participate when needed in implementations during initial go live and system upgrades .Participate in a rotating schedule of off hours on call for clients with 24/7 operations.Core Competencies:Customer Focus - Builds strong relationships and delivers responsive, customer-centric solutionsTech Savvy - Demonstrates curiosity and adaptability in learning and applying new technologiesCommunicates Effectively - Communicates clearly and professionally with both technical and non-technical audiencesEducation and ExperienceEducation and Experience:Associate’s degree or higher in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and hands-on experience.1–3 years of hands-on experience in application support, technical support, systems support, or a related role supporting enterprise or customer-facing software applicationsRequired Technical Qualifications:Familiarity with Windows workstation and server environmentsExperience with web browsers and web server environments such as IISWorking knowledge of SQL Server databases and basic programming conceptsProficiency with standard office productivity toolsExperience using Remote Desktop and VPN toolsPreferred Technical Qualifications:Experience supporting hosted or SaaS customersFamiliarity with AWS or cloud-based environmentsBackground in warehousing, transportation, logistics, or supply chain applicationsExperience supporting enterprise systems such as ERP or CRM platformsStrong computer and application usage skills.Skills and Attributes:Strong teamwork and collaboration skillsClear and professional communication abilitiesHigh level of responsiveness and adaptabilityTask-oriented problem-solving approachEffective time management and organizational skillsBenefits and Compensation Benefits Offered: Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-beingGenerous paid time off policy Company-matched 401(k) retirement plan to help you secure your futureTuition reimbursement program to support your continued education and career advancementEmployee assistance program providing confidential counseling and support services for personal challengesDiscretionary employee bonus program Employee Discounts and perks through our PEOMinimum starting base salary: $70,000.00 per year salaryThis position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role. Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Physical Demands:The employee must occasionally lift and/or move up to 15 pounds from a floor position to an over the head position. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening.We are committed to providing reasonable accommodations to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA). This job description outlines the essential functions of the position. Applicants who need reasonable accommodation to participate in the application or interview process should contact the Human Resources department.