Operations Specialist

Requisition #:214066Location:Orange, CA 92868Category:Business OperationsSalary:$21.00 - $23.00 per hourPosition DetailsPosition OverviewThe Operations Specialist is responsible for providing top level customer service to internal and external clients as it relates to branch location's clinical operational support activities.Compensation: $21-23/HR, plus quarterly incentive potentialBenefits Overview:Health, Dental, Vision Insurance401(k) Savings Plan with Employer MatchingEmployee Stock Purchase PlanCompany-Paid Life InsurancePaid Holidays, Paid Vacation Days, Paid Sick DaysOpportunities to advance and grow professionallyEssential Job FunctionsMedical Records Activities:Performs all admissions for data entry, inputs physician's plan of care and other medical information into the computer when requestedPrints and distributes the physician plan of careMaintains a tracking system of physician orders and plan of care in order to maintain complianceDemonstrates a desire to set and meet objectives and to find increasingly efficient ways to perform tasksCompletes work and documentation with accuracy and within Premier time framesAssists the Clinical Director with maintaining compliance as directedActively listens and always follows appropriate channels of communicationPersonnel Activities:Assist with caregiver onboarding activities; may be asked to assist with recruiting activitiesEnsuring all caregiver personnel files are secure, accurate and completeVerification and maintenance of caregiver credentials (licenses and certifications)Creating and providing monthly evaluation and skills report to Director(s)Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activitiesCoordinate with People Services on all unemployment claimsBe primary point of contact for caregiver questions relating to company benefits, policies, procedures, educationCaregiver Coordination Activities:Establish and maintain an orientation schedule for caregiver staffMaintain accurate and up to date contact list of all active caregivers, including mailing logReview and confirm weekly schedules according to branch location guidelinesMail monthly schedule to patient's home each month according to branch location guidelinesOffice Support Activities:Scanning and/or filing of documentation and recordsAssist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff memberMail distribution to appropriate staff member or departmentProcess invoices according to branch location guidelinesOffice supply ordersPreform special projects as neededRequirementsHigh school diploma or GEDProficient typing skillsProficient Microsoft Office skillsPreferencesPayroll and/or human resources experiencePrivate duty, home care or health care company experienceAdvanced Microsoft Excel skillsTwo (2) years general office experienceOther Skills/AbilitiesMust maintain company and employee confidentiality at all timesMust maintain professional boundaries at all timesAbility to remain calm and professional in stressful situationsAttention to detailTime ManagementEffective problem-solving and conflict resolutionExcellent organization and communication skillsPhysical DemandsMust be able to speak, write, read, and understand EnglishOccasional lifting, carrying, pushing, and pulling of up to 25 poundsProlonged sitting, walking, standing, bending, kneeling, reaching, twistingMust be able to sit and climb stairsMust have visual and hearing acuityEnvironmentPerforms duties in an office environment with occasional field visits during agency operating hoursMust be able to function in a wide variety of environments which may involve exposure to allergens and other various conditionsOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.