Technical Support Engineer

Technical Support EngineerTechnical Support Engineer Location: Bay Area, California, United States RealMan Robotics is scaling the North American operations. We are seeking a Technical Support Engineer to support our collaborative robot (cobot) products for customers across North America. This role works closely with our sales and engineering teams to provide technical support before and after deployment, ensuring reliable system performance and strong customer satisfaction. The position involves hands-on work with robotic systems, including installation, troubleshooting, and on-site customer support. Key Responsibilities Provide technical support for robotic arm systems used by customers in North America Support pre-sales demonstrations and technical discussions with the sales team Perform installation, commissioning, and configuration of robotic systems at customer sites Diagnose and resolve hardware and software issues Replace components and perform preventive maintenance to ensure reliable operation Train customers on robot operation, programming, and best practices Work closely with engineering teams to troubleshoot technical issues and provide field feedback Basic Qualifications Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Automation, or a related field 3+ years of relevant experience in robotics, automation, field service, or technical support Strong hands-on troubleshooting and problem-solving ability with robotics or industrial equipment Basic programming experience with APIs (C/C++ or Python) Familiarity with ROS (Robot Operating System) is a plus Ability to perform basic electrical testing and system diagnostics Comfortable working in English-speaking customer environments, Willing to travel to customer sites across the U.S. and Canada as needed, and to travel to China for product and technical training Preferred Qualifications Bilingual English-Mandarin Experience with collaborative robots (cobots) Experience in robot integration or industrial automation projects Background in Electrical Engineering (EE) Familiarity with robot programming or teaching software If you are passionate about robotics and enjoy hands-on work with real-world robotic systems, we encourage you to apply or reach out to learn more. Please send your CV to hr@ei-talent.com Pay: $120,000.00 - $180,000.00 per year Benefits: 401(k) Dental insurance Relocation assistance Vision insurance Work Location: In person