DataCenter Technician
Dice is the leading career destination for tech experts at every stage of their careers. Our client, HPTech Inc., is seeking the following. Apply via Dice today!DC Technicians JD:Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.Perform server firmware upgrades to ensure systems are running on the latest approved versions.Configure server IP addresses and default access credentials in accordance with standard procedures.Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.Provide hands-on support to network administrators for ad hoc requests involving servers or network switches.Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.Conduct physical inspections as requested or audits of servers, componentsOverview Data Center OperationsPerform rack & stack of servers, network devices, and storage equipmentHandle cabling (fiber & copper) including labeling and cable managementSupport installation, relocation, and decommissioning of hardware Hardware & Inventory ManagementReceive and verify hardware shipments against purchase orders / delivery notesPerform physical inspection of equipment for damages upon arrivalMaintain accurate inventory records (asset tagging, tracking, updates)Manage spares inventory and ensure availability of critical componentsCoordinate hardware returns (RMA), dispatch, and logistics trackingEnsure proper storage, labeling, and documentation of all assets Incident & Request HandlingProvide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)Perform basic troubleshooting (L1 triage) for:Server hardware issuesNetwork connectivity (Layer 1 checks)Escalate issues to L2/L3 teams with proper logs and updates Remote Hands SupportAct as hands & eyes support for remote engineersExecute tasks such as:Cable reseatingPower cycling devicesConsole access setupBasic hardware replacement (as guided) Monitoring & ReportingMonitor alerts from DC tools / dashboardsUpdate tickets with accurate troubleshooting steps and statusMaintain documentation, asset inventory, and audit records Compliance & SafetyFollow data center security and access protocolsAdhere to ESD, safety, and PPE standardsEnsure readiness for audits and compliance checksRequired SkillsTechnical SkillsBasic understanding of:Networking fundamentals (IP, switching, patching)Server hardware componentsFiber & Ethernet cablingFamiliarity with:Ticketing tools (ServiceNow or similar)Basic console tools (SSH, Putty)Soft SkillsStrong coordination and communication skillsAbility to manage physical inventory and logistics tasksComfortable working in a 24×7 shift environment;Attention to detail and documentation accuracy