Service Advisor

Ziegler CAT has an opening for a Service Advisor who is responsible for customer calls coming into the branch. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being keep up to date on processes.Responsibilities:Customer Contact at the branch:Customer contact for repair schedulingContact for repair completion/statusSeek approval on repair estimates from internal or external customerConfirm the readiness of machines for sales people/coordinatorsRespond to Equipment Link Alerts escalated by condition monitoringContact for invoice disputesWork with credit on uncollected CODSales/Internal Communication/Contact:Update sales people on customer machines in the shop (include pictures)Update sales people on shop/workload capacityArrange and Support Transportation for non-rental (ZRS & Heavy) transportsService Contract Initiation:Organize the flow parts kits, non-field service contracts, and technology set-upsMonitor unexecuted service contractsMain point of contact for service contractsCheck for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service callService Call Opening:Open service calls and segmentsResearch warranty when opening a call or when requestedUse Standard Jobs when availableSchedule serviceContact credit for needed overrides & new account set-upsWorkflow Management:Communicates clearly and frequently with the shop supervisor on the status of the jobs in the shopDoes not provide work instruction to techniciansSupports WIP management in conjunction with Service Call Administrators and Shop SupervisorQualifications:High school degree/GED required; Associate's degree preferred7+ years of customer service experience requiredMechanical aptitude requiredStrong computer and Microsoft Office experience (Outlook, Word, Excel)Strong phone and customer service requiredIndustry experience strongly preferredMinimum Physical Requirements:Lift/carry up to 10 lbsStanding, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping .This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.SEE YOURSELF AT ZIEGLERFounded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!The pay range for this position is$27.87 to $33.44Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:Health, Dental, Vision and Life Insurance15 days of PTO your first year, accrual starts day 19 paid holidays401(k) plan with company contribution and matchHSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each yearShort-Term and Long-Term Disability Insurance, FSA & EAPPaid Parental Leave & Funeral LeaveFitness membership discountEducation AssistanceAt Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.What We Can Offer YouCompetitive payHealth, dental/orthodontia, vision & life insurancesPaid time off (PTO) – 15 days to start9 Paid holidays401(k) contributions & matchHSA, Ziegler contributes up to $1000 tax-free annuallySTD & LTD Insurance, FSA & EAPPaid Parental Leave & Funeral LeaveFitness membership discountOngoing trainingEducation assistanceAdvancement opportunitiesSafe, clean, and friendly work environmentMilitary FriendlyZiegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.Build Your Career at ZieglerZiegler sells and services CAT construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you're a talented, hard-working and down-to-earth person, you'll fit in perfectly here.