Tax Customer Service Representative

Tax Customer Service Representative Person County Government is seeking a professional and customer-focused individual to join the Tax Office as a Tax Customer Service Representative. This position plays a vital role in supporting the collection of taxes and maintaining accurate tax records while delivering high-quality service to the public. The ideal candidate will be detail-oriented, dependable, and capable of working both independently and as part of a team in a fast-paced environment. This role is responsible for performing a variety of clerical, administrative, and customer service functions related to tax billing, collections, and record maintenance. The position requires frequent interaction with the public, providing assistance, answering questions, and resolving issues in a courteous and professional manner. For the detailed job description, click HERE. To learn more about the Tax Office, click HERE. The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience. Must possess a valid driver's license and have an acceptable driving record per County policy. This is a non-exempt position working 37.5 hours weekly/1950 hours annually. This is an opportunity to contribute to an essential public service function while working in a supportive environment dedicated to accuracy, accountability, and excellent customer service. Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following: A pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing. A background check for all candidates. Some positions also require a credit check. Additional screening and testing required for some positions. Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US. Person County Government is an Equal Opportunity/E-Verify Employer. Person County Government offers a wide range of employee benefits for full-time employees. Employee Benefits NC STATE RETIREMENT SYSTEM Employee contributes 6% of pre-tax salary and county contributes 14.39% for county employees and 16.08% for law enforcement effective 7/1/2024. EMPOWER 401K & 457 County contributes 5% of your salary into the 401k and you can contribute up to 80% of your compensation or up to $17,500. No county contribution for part-time PAID LEAVE ANNUAL LEAVE 0-2 years - 12 days per year 3-4 years - 15 days per year 5-9 years - 17 days per year 10-14 years - 20 days per year 15-19 years - 22 days 20+ years - 25 days per year SICK LEAVE 12 days per year HOLIDAYS 12 paid holidays per year PARENTAL LEAVE 30 paid days of new parent leave VOLUNTEER LEAVE Up to 24 hours of paid time off per fiscal year to volunteer with a public educational institution or non-profit organization. WELLNESS DAY 1 day per year PAY PROGRAM MERIT INCREASES – Annual increases based upon performance (up to 3%) LONGEVITY PAY Based on years of service 1 year, but less than 5 years -.50% of annual salary 5 years, but less than 10 years - 1% of annual salary 10 years, but less than 15 years - 2% of annual salary 15 years, but less than 20 years - 3.25% of annual salary 20 years, but less than 25 years - 4.5% of annual salary 25 years or more - 5.75% of annual salary TUITION REIMBURSEMENT PROGRAM Employees may be reimbursed for eligible expenses up to a total of eight hundred dollars ($2,500) per fiscal year CERTIFICATIONS 1.5% salary increase per advanced certification pertaining to the job DIRECT DEPOSIT Person County Government employees are paid bi-weekly with Direct Deposit WELLNESS PROGRAMS COUNTY EMPLOYEE GYM $25 membership fee per year for full-time or $50 for part-time public safety employees at the Sheriff's Dept. or EMS whose position requires you to be "fit for duty". WALK OR WORK OUT PROGRAM The County allows employees to be physically active three times a week for 45 minutes PERSON COUNTY SAFETY Person County is committed to conducting all operations as safely and efficiently as possible. The safety of all employees and the general public, both inside and outside our facilities, is of great importance and one of our major goals. INSURANCE HEALTH INSURANCE – HSA - CIGNA - (County contributes $1100 to HSA account - pro-rated by insurance effective date) Employee - $0.00/month Employee + 1 child - $200.00/month Employee + children - $260.00/month Employee + spouse - $741.00/month Family - $976.00/month HEALTH INSURANCE – TRADITIONAL PLAN – CIGNA Employee - $50.00/month Employee + 1 child - $400.00/month Employee + children - $480.00/month Employee + spouse - $1,216.59/month Family - $1,580.79/month DENTAL INSURANCE Employee - $0.00/month (County pays 100% premium) Employee + child(ren) - $54.91/month Employee + spouse - $38.11/month Family - $94.27/month VISION Employee - $7.28/month Employee + child(ren) - $16.62/month Employee + spouse - $14.54/month Family - $25.62/month LIFE INSURANCE $10,000 Policy provided by the County Supplemental Life Insurance available for $25,000 to $100,000 policies SUPPLEMENTAL POLICIES AFLAC FSA (MEDICAL/CHILD CARE) MASS MUTUAL WHOLE LIFE SHORT/LONG-TERM DISABILITY