Technology Support Specialist

Technology Support SpecialistJob ID: 322436Location: South Mountain Comm CollegeFull/Part Time: Full TimeRegular/Temporary: RegularSalary Range$20.61 $26.80/per hour, DOEGrade111Work ScheduleMonday - Friday, 10am - 6:30pm; some evenings and weekends may be requiredSummer Hours: Monday - Thursday, 7am-6pmWork Calendar12 MonthsMaricopa Summary10 Colleges. Unlimited Opportunities.The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.We don't just support our community-we help build it.We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset.Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.Join us in making a real difference in the lives of over 140,000 college students each year.Campus StatementSouth Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.BenefitsMaricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:Affordable and Comprehensive Benefits Package:Nationwide Medical, Dental, and Vision CoveragePaid Time Off: Vacation, Sick Leave, and Personal Time20 Paid Observed HolidaysCompany-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverageArizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributionsOptional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)Tuition Reimbursement for employees and dependentsAnnual Professional Development FundingFlexible Work SchedulesEmployee Health & Wellness Programs:District-Wide Wellness Program with Workshops and WebinarsMonthly Health & Wellness Calendar and NewsletterVirta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education ProgramsEmployee Assistance Program (EAP)Sight-On-Site Eye Care ServicesMobile On-Site Mammography ScreeningsPre-Retirement Planning EventsQualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job SummarySouth Mountain Community College is seeking a dynamic and service-driven Technology Support Specialist to sustain and enhance the technology that supports teaching, learning, and campus operations.This position provides comprehensive technical assistance for computer systems, networks, software, audiovisual technologies, and other specialized equipment. This role will assist users with installation, equipment moves, and troubleshooting. This role provides support virtually, over the phone, and onsite. Essential Functions35% - Technical Troubleshooting & Problem Resolution: Diagnose and resolve hardware, software, network, and audiovisual issues. Provide mutli-tier technical support remotely, by phone, and on-site. Escalate complex issues to higher-level support when necessary.25% - User Support & Customer Service: Respond to help desk tickets and user inquiries. Guide end-users in resolving common technical challenges. Provide clear communication and follow-up to ensure satisfaction.20% - System & Equipment Installation, Configuration, and Moves: Install and configure computer systems, peripherals, and specialized equipment. Assist with workstation setups, equipment relocations, and upgrades. Ensure systems meet organizational standards and security policies.10% - Software & Application Support: Support installation, updates, and usage of enterprise applications. Troubleshoot compatibility and performance issues. Provide guidance to users on software best practices.5% - Audiovisual & Specialized Technology Support: Set up, maintain, and troubleshoot AV equipment (classrooms, meeting rooms, events). Support specialized instructional or departmental technologies.5% - Documentation & Knowledge Sharing: Maintain accurate records of support requests, resolutions, and asset changes. Contribute to knowledge base and user guides. Support training efforts for staff and end-users. Other duties as assigned.Minimum QualificationsHigh School Diploma or GED and three (3) years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment. There is no substitution or equivalency allowable for the High School Diploma or GED.ORAn equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired QualificationsAn associate's degree or higher in an Information Technology-related field.Three years of experience providing onsite/in-person Desktop Support while working in an IT support role.Two years of experience supporting enterprise systems, including Active Directory, Office 365/Google Workspace, and ITSM systems.Proficiency in audiovisual technologies, such as classroom/meeting room systems and conferencing platforms.Current IT certification (e.g., A+, Network+, Microsoft, or ITIL).Special Working ConditionsMay require limited local travel.This position requires the ability to maintain confidentiality.How to ApplyApplicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.Additional materials will not be accepted after the job posting has closed.Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.Indicate whether former or current employment is Full-Time or;Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.Additional RequirementsApplicants must submit copies of their relevant IT certifications (as per DQ-5) alongside their initial application.Posting Close DateOpen until filledFirst Review will be March 23, 2026.Applications received after the review date may not be screened.EEO, Title IX, & Clery ActMaricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.To apply, visit ?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322436&PostingSeq=1jeid-59e561fdc09479468272fc43d57ab3c1