Strategic Workforce Analyst - Contact Center & Optimizations

A health service company in Texas is seeking a candidate for a workforce management role. This position involves managing and reviewing front office contact center operations, enhancing caller experience, and optimizing staff performance through data analysis. Ideal candidates will have a bachelor's degree, two years of customer service experience, and skills in workforce management software. Proficiency in Excel and SQL is preferred, along with strong communication and analytical skills. #J-18808-Ljbffr