Customer Onboarding & Account Growth Specialist

Customer Onboarding & Account Growth SpecialistRestauRent | Providence, RI | Full-Time | HybridOverview:RestauRent is hiring a Customer Onboarding & Account Growth Specialist to help launch, support, and grow our network of restaurants, bars, breweries, hotels, and event venues across the country. This is a highly visible role within a fast-growing startup where you will be responsible for creating a best-in-class onboarding experience for new venue partners while helping them maximize their success on the platform. We are looking for someone organized, detail-oriented, adaptable, and eager to grow alongside the company. You will work directly with the COO & Co-Founder to onboard new customers, build and launch venue listings, optimize venue profiles, assist with marketing initiatives, answer customer questions, and help identify opportunities for account growth and long-term success. This role is perfect for someone who enjoys working with customers, thrives in a fast-paced environment, embraces new technology, and takes pride in helping clients achieve their goals. We want someone who is proactive, responsive, resourceful, and excited to take ownership in a role where their work directly impacts the growth of both our customers and our company every day.Compensation Base salary: $50,000-$60,000Bonus: Performance Based Benefits: 100% paid healthcare, 401(k), annual travel perks, equity optionsLocationHybrid in Providence, RI - in office collaboration 3-4x per week, with opportunity for remote work as earned. ResponsibilitiesManage the onboarding process for new venue partnersBuild and launch customer profiles/listings on the platformAssist customers with questions, troubleshooting, and overall supportSupport venue marketing initiatives and customer growth campaignsWork alongside leadership on operational and data-driven projectsHelp identify product improvements and customer pain points for discovery and future developmentCoordinate across internal teams to ensure a smooth customer experienceCreate marketing assets via social and blog for venue profiles What We're Looking ForHighly organized with strong attention to detailFast-moving and adaptive in a startup environmentExcellent communication and interpersonal skillsComfortable managing multiple projects and priorities at onceEager to learn and take ownershipStrong problem-solving mindsetPassion for startups, hospitality, technology, or marketplace businesses is a plusWhy Join RestauRent?Work directly with the COO & Co-Founder who built and scaled the business over the last 4+ yearsJoin a rapidly growing startup early in its journeyOpportunity for career growth and increased responsibilityExposure to operations, customer success, marketing, product, and startup strategyHelp shape the future of private events and hospitality technologyCompensationBase salary: $50,000-$60,000Bonus: Performance Based Equity: Equity options availableBenefitsRestauRent offers:100% paid Medical healthcare benefits401(k)$1,000+ in annual travel perksCompetitive base salaryEquity optionsDirect mentorship from the COO & Co-FounderOpportunity to join a fast-growing startup early