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Remote Service Desk Supervisor - Lead Tiered Support Team
Honolulu, HIApril 1st, 2026
A leading government IT service provider seeks a Service Desk Supervisor to oversee the delivery of support services. You will lead a team to manage Tier I, II, and III support, ensuring operational excellence and compliance with SLAs. The ideal candidate will have a Bachelor's degree, extensive technical service desk experience, and proven leadership. This role emphasizes a customer-first approach and encourages a culture of continuous improvement while providing opportunities for career growth in a remote-first environment.
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