Front Office Agent

Front Office AgentDo you love nature and being in a peaceful rustic setting? Are you friendly, energetic and a good communicator? Join our team today! Become part of creating an exceptional outdoor vacation experience at El Capitan Canyon Resort. Located just 15 minutes north of Santa Barbara, California or 20 minutes south of Buellton, California, the resort is open for guests year-round. As Front Desk Agent, you will work with our team to assist our guests and facilitate an amazing visit.Job Summary:As a Front Desk Agent, you will report to our Front Desk Supervisor. You will work together toGreet and thank guests in a sincere, friendly manner.Check guests in on arrival and out on departure.Post charges to appropriate guest accounts.Anticipate and address guests' needs, and resolve their problems and complaints.Assist guests with disabilities.Answer phones and assist with inquiries.Assist prospective guests with taking reservations.Collaborate and communicate with other internal departments to ensure guest satisfaction.Comply with company procedures and safety policies.Other duties as assignedRequirements:High school degree or equivalent; or relevant work experiencePrior administrative experience a plusStrong customer service skillsExcellent telephone skillsGood problem-solving skillsProfessional appearanceIntermediate computer proficiency, with ability to use Microsoft Office Suite, email and internetHotel front desk experience, a plusBenefits:Paid Family LeaveHealth InsuranceDental InsuranceVision InsuranceVacation, Sick and Holiday PayCompany Basic Life InsuranceCompany paid Accidental Death & DismembermentCompany paid Short Term DisabilityCompany paid long term Disability401k Retirement PlanEOEWe are a drug free workplace. Pre-employment background assessment required.Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.Hourly Rate: $21.00Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.