Patient Intake & Call Specialist (Dental) - 19352

Role: Patient Intake & Call Specialist (Dental)Company: Confidential - High-Volume Dental Practice, New JerseyPriority Location: LATAM or South Africa - neutral accent, strong US-facing communication requiredWorking Hours: Full-time, must cover US Eastern hours including 2-5pm windowType of contract: Independent ContractorSalary: $1,500 - $2,000 USDType of job: RemoteThe final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.About The CompanyOur client is a high-performing dental practice based in New Jersey seeing approximately 100 new patients per month. The practice operates in a high-volume, insurance-based model with a strong focus on emergency and high-value procedures. The business is growing quickly, but the current front desk setup is limiting scale — missed calls due to early closures, high call volume impacting the in-office patient experience, and inconsistent script adherence have created a clear gap this role is designed to fill.About The RoleWe're hiring a Patient Intake & Call Specialist to manage all incoming new patient and emergency calls. This is not just an admin role, it's a conversion-focused, patient-facing position where you will act as the first impression of the practice. Every call is a revenue opportunity and a brand moment. This role is critical to capturing revenue and protecting the patient experience.Key ResponsibilitiesCall Handling & Patient IntakeHandle all incoming new patient and emergency callsGuide callers toward booking appointments efficiently and professionallyManage call routing via the practice's call tree systemConversion & Script AdherenceFollow structured scripts precisely while maintaining a natural, professional toneEnsure every caller feels like they're speaking to a local, polished representativeApply a conversion-focused mindset to move callers from inquiry to booked appointmentPatient Experience & StandardsMaintain a high standard of patient experience on every interactionHandle calls with clarity, warmth, and control, including 10-15 minute conversationsRepresent the practice brand consistently across all call typesCompliance & SystemsOperate within a HIPAA-compliant environment using secure, encrypted systemsUse practice management software provided by the clientMaintain accuracy and consistency in all patient data and call recordsQualifications & SkillsHard Skills:Strong spoken English with a neutral or minimal accent — US-facing communication is essentialExperience in customer service, call center, or appointment settingHealthcare or dental admin experience preferred but not requiredAbility to follow scripts precisely while sounding natural and confidentComfortable working in a KPI-driven, structured environmentFamiliarity with HIPAA compliance and secure systems handling preferredSoft SkillsConfident, take-charge communicator who can guide conversations and convert bookingsCalm, warm, and professional tone — essential for a healthcare settingHigh attention to detail and consistency across every callStrong sales or conversion mindset, not just supportReliable and consistent — this is a critical trust-based roleAble to handle high call volume without sacrificing quality