Insurance Customer Service Representative

Benefits & PerksCompetitive payOpportunities for professional developmentJob stability in a growing industryJob Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will ensure that each customer has a positive experience when interacting with our agency. You will respond promptly to inquiries, maintain accurate records, and provide excellent customer service.The ideal candidate is detail-oriented, friendly, and knowledgeable about insurance products.ResponsibilitiesAnswer customer inquiries via phone, email, and in personAssist clients with quotes, policy updates, payments, and other servicesSchedule appointments and maintain calendarsMaintain detailed records of client interactionsConduct outbound calls to generate new business opportunitiesFollow up with leads and maintain a pipeline of prospective clientsReview audits and/or policiesCollaborate with team members to deliver comprehensive customer serviceQualificationsKnowledge of insurance products preferredHigh school diploma or GED required; Bachelor's degree preferredStrong customer service and communication skillsHighly organized with excellent time management abilitiesProficient in Microsoft Office and other software applications