Application Technical Specialist I

Our Client, a Retail Pharmacy company, is looking for an Application Technical Specialist I for their Smithfield, RI location. Responsibilities: This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware. This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.) Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc. Provided all required training and a handbook for each project as well as necessary application/systems access. Need to handle multiple technical rollout projects simultaneously. Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed. Requirements: A minimum of 1-year relevant work experience needed. A Minimum of a High School Diploma or GED required Must possess clear, accurately and tactful, communication both verbally and written Possess basic troubleshooting and problem-solving skills Working knowledge of Microsoft Outlook, Word, and Excel preferred IT hardware installation experience preferred, but not required A Minimum of a High School Diploma or GED required Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.