General Porter / Front Of House

Job DescriptionPorter / Front Of HouseKing Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AAPermanent (37.5hrs) On-SiteCirca. £27,845pa + Fantastic BenefitsAt King Edward VII’s Hospital, every interaction matters. As a Front of House Porter, you’ll be at the heart of the patient and visitor experience, helping to create a welcoming, professional, and reassuring environment from the moment people arrive.This is a varied, people-focused role where your support helps ensure our hospital runs smoothly and our patients feel cared for, comfortable, and safe.How You’ll Help Us Make Health Happen.You’ll play a vital role in shaping first impressions and supporting positive patient experiences. By offering a warm welcome, practical assistance, and calm reassurance, you’ll help patients and visitors feel supported throughout their hospital journey.Your work behind the scenes—maintaining clean, orderly front-of-house spaces, assisting with patient movements, handling belongings, and supporting colleagues—will directly contribute to a safe, efficient, and compassionate healthcare environment. Every task you complete helps our clinicians focus on clinical care, ensuring health truly happens here.Key ResponsibilitiesWelcome patients, visitors, and staff in a friendly, professional, and compassionate mannerSupport reception and front-of-house activity, including patient check-ins and check-outsAssist patients with moving safely and comfortably around the hospitalRespond to enquiries, resolve issues, and signpost visitors appropriatelyHandle and deliver patient belongings with care and respectKeep reception areas, waiting rooms, and entrances clean, tidy, and presentableReport maintenance, cleanliness, or safety issues promptlySupport access control and follow hospital security proceduresAssist during emergency situations as requiredComplete basic administrative tasks such as filing, mail handling, and documentation supportMove equipment, stock, and supplies as requestedManage waste safely from collection to authorised disposal pointsWork closely with Front of House colleagues and wider hospital teamsComply with hospital policies, confidentiality, health and safety, and equality standardsUndertake any other reasonable duties to support patient servicesKey Skills / QualificationsPrevious experience in a service role (healthcare experience is desirable but not essential)Strong interpersonal and communication skills with a caring, empathetic approachProfessional, calm, and approachable mannerExcellent organisation and attention to detailAbility to remain composed under pressure and manage competing prioritiesWillingness to work collaboratively as part of a wider hospital teamMinimum GCSEs (or equivalentPhysically able to stand, walk, and move items as required within the roleBenefitsAt King Edward VII’s Hospital, we want to reward our staff for the amazing job that they do.As part of the team, you will have access to a range of benefits for your work and home life.We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.Take a look at the full range of benefits on offer when working here:Annual leave entitlement of 25 days + bank holidays increasing with length of serviceIn-house training for all staffCompany pension schemeInterest free travel loanPrivate healthcare (Eligible after 12m)Bicycle Loan SchemeRetailer discountsEmployee Assistance ProgrammePart of a Globally Trusted Healthcare GroupWhen you join King Edward VII, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.If you require information regarding this role in an alternative format, please email: careers@bupa.comTime TypeFull timeJob AreaLocations:King Edwards VII Hospital