Patient Access Representative

Job Title: Patient Access Representative Position Open: 1 Location: Bend, OR, Monday - Friday, 8:00AM - 5:00PM Rate: starting wage $21.41 per hour DOE, education and internal equity of current employees Position Type: Full-time Benefits: Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off Resume Required: Yes Date Posted: 9/03/2024 Expires: Open until filled JOB SUMMARY: Provides front line reception and registration for our customers and patients. Responsible for obtaining required demographic and financial data, completing consents, escorting/directing patients and visitors, and collecting copays. Flexible in working occasional unscheduled shifts or portion of shifts due to situations and or sick calls. ESSENTIAL DUTIES: This position requires regular, reliable attendance. This position requires a high level of attention to detail and accuracy, as the consequences of even a minor mistake can be significant for patients and providers. Other duties may be assigned. 1. Must have the ability to work cohesively with others. a. Works well as part of a team 2. Must be able to multi-task checking in more than one patient at a time. 3. Greets and directs patients, salespeople, and visitors. a. Ability to work well with diverse group of people. b. Works well with the public 4. Ability to work under pressure. 5. Ability to meet departmental standards for productivity. 6. Prepares paperwork for the following day. 7. Verifies patient’s appointment and time upon registration. 8. Verifies patient’s record is up to date and accurate. Makes appropriate changes in computer system and on patient’s medical record. 9. Assists with other medical office needs, including scheduling, telephone inquiries, data entry and cashier. 10. Must be flexible with work schedule as hours and/or location may vary depending upon patient schedule and/or reception coverage. 11. Receive time of service payments by cash, check, credit cards; may include billing payments. Issue receipts and change due to patients. May be responsible to count money in cash drawers at the beginning or end of shifts to ensure that amounts are correct and that there is adequate change. EDUCATION AND EXPERIENCE: One-year experience in medical office patient registration preferred, and /or three to six months related experience and/or training; or equivalent combination of training and experience. High school diploma or GED required. CPR Certification or the ability to obtain within 6 months of being hired. TYPICAL PHYSICAL DEMANDS: These typical physical demands are required with or without accommodation. Stationary Position Must be able to remain in a stationary position for most of the workday. Sit-to-stand desks are available to all employees if the workstation has space to accommodate without obstruction to patients. Move or Transverse Often moves about the inside of the office to access patients, filing cabinets, office machinery, etc. Occasionally moves/transports patients in wheelchairs. Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc. Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor Frequently communicate with co-workers, patients, customers who have questions about billing, scheduling or services provided. Must be able to exchange accurate information in these situations. Move, Transport Occasionally moves paper/boxes of varying weight normally up to 10 pounds. Occasionally moves/transports patients in wheelchairs. Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess Must be able to visually see patient to assist and identify changes in patient’s wellbeing. Must be able to see to assess accounts, documents and written communications. Must have the ability to read orders or other communications on the patient’s and clinic’s behalf. Exposure to work Constantly works indoors. EEOC STATEMENT CORA is an equal opportunity employer which advocates achieving a diverse workforce through application of its equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. CORA will not tolerate discrimination or harassment of any kind.