Restaurant Supervisor | Marriott Old City | Philadelphia

Overseeing all front and back of the house restaurant operationsEnsuring customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionallyMaintaining quality control for all food servedAnalyze staff evaluations and feedback to improve the customer’s experiencesProject future needs for goods, kitchen supplies, and cleaning products; order accordinglyOversee health code compliance and sanitation standardsSeek ways to cut waste and decrease operational costsGenerate weekly, monthly, and annual reportsTrain new employees and provide ongoing training for all staffAddressing problems and troubleshootingEnsure that all the administrative functions are performed accurately, such as cash handling, credit card transactions, and staff scheduling