Manager of Team Member Experience

As a Manager of Team Member Experience, you will create an exceptional experience for our Team Members throughout their life cycle with Cooper’s Hawk. You will impact how we attract, connect, engage, and retain them, by promoting and living our company values and thereby supporting the growth of our business. This position oversees key responsibilities related to the Team Member experience, broken down into the following categories: hiring, training, onboarding/offboarding, celebration/recognition, engagement, talent management, shift, and human resources.What You’ll Get Incredible Discounts:Monthly Dining Allowance50% Dining and Carryout40% Retail Wine20% Retail and Private EventsMonthly Complimentary Wine Tasting for Two Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness ProgramCompany Matching 401(k) Retirement Savings PlanFlexible Savings Accounts- Health and Dependent CareHealth Savings Account Long-Term Disability; Voluntary Short-Term DisabilityBasic Life and AD&D Insurance (with option to purchase additional coverage) Paid Parental LeaveHighly Competitive Pay plus Team Member Incentives & Rewards Paid Time Off Milestones Recognition ProgramLuxury Car Incentive for Team Member Development for General Managers and Executive Kitchen ManagersAnnual Destination Conference for General Managers and Executive Kitchen ManagersCareer Development OpportunitiesWhat You’ll DoHireDevelop staffing plans for each quarter and provide insight into potential shortfallsPartner with Talent Acquisition to ensure that Team Member sourcing strategies are in place (i.e., ads, hiring fairs, referral bonuses)Ensure that the applicant tracking system and hiring inboxes are maintained and organized dailyEnsure all open shifts/positions are posted internally and existing Team Members have the opportunity to apply/request TrainWork closely with Lead Restaurant Trainers, On-the-Job Trainers, and New Restaurant Opening Trainers to ensure comprehensive understanding of CH standards and that all training programs are being executed as prescribedCollaborate with fellow managers to identify where standards are and are not being satisfied; develop plan to train/retrain as neededEnsure appropriate inventory and ordering of hourly training materials and uniformsAdminister hourly Team Member training qualifications and communicate progress to department manager along with suggestions for additional training if neededConduct 30, 60, 90 day check-ins with hourly trainees to gauge progress and partner with department manager on feedbackCommunicate any training feedback, opportunities, or obstacles to the Lead Restaurant Trainer and appropriate department managerParticipate in hourly Team Member orientations Onboard/OffboardEnsure a positive onboarding experience for our new hires through organization, preparation, and communicationEnsure timely processing of all phases of onboarding and offboarding including Team Member hires, transfers, and terminationsCheck in with Team Members upon departure to get feedback about their experience Celebrate & RecognizePromote a culture of fun and celebrationEnsure Team Member celebrations take place (i.e., tenure, anniversaries, birthdays, life events, holiday party, Wine Club goal achievement)Oversee Team Member charity events including gathering Team Member feedback regarding event selection, organizing participants, and coordinating arrangementsEngagementOversee the creation of monthly boards that include tasting notes, Chef Recs, new products, and Wine Club eventsCoordinate and support Team Lunches, Focus Groups, and Community SurveyReview engagement feedback and partner with GM to develop a plan for engagement and retentionConduct Stay Interviews as needed to strengthen Team Member retention and engagement; analyze feedback and trends to share insights with GM and ADSupport Diversity, Equity and Inclusion Initiatives in the restaurantAdvocate for the business and Team Members to better the Team Member Experience Manage TalentOversee cross training programs throughout the restaurantTrack and analyze time in position for all departments and help department managers identify opportunities to grow and develop existing Team MembersPartner with department managers to identify talent for hourly supervisor programPartner with department managers to identify talent for LRTs, OJTs, and NROTsPartner with department managers to build an hourly Team Member pipeline to management ShiftAttend front-of-house, kitchen, and manager Community meetingsAttend weekly manager meeting and bring a list of the Team Members that have recently onboarded and offboarded for awareness, insight, and discussionObserve new Team Members on shift to assess preparedness for role and work with department managers to identify additional training needs to support successInteract with Guests and Team Members in the dining room, Tasting Room, bar, and host stand to gauge satisfaction and stay involved with Team Members' day-to-day Human ResourcesProvide direction to Team Members for Paylocity functions, including setting up direct deposit, updating personal information, and submitting time-off requestsEnsure hourly Team Member files are kept updated and organizedOversee hourly certification status and communicate needs for management follow upStay up to date on benefits offered to hourly Team Members Track benefit utilization and support Team Members in leveraging benefits, such as health insurance, Wellness Discount, and Employee Assistance Program (EAP) Ensure that annual benefits open enrollment is clearly communicated and promoted to all hourly Team MembersPartner with department managers and Human Resources to coordinate leave-of-absence (LOA) and return-to-work (RTW); work with department managers to stay connected with Team Members while they are on leave and support their transition as they return to workEnsure the handbook/PCI signoff process is well communicated, and participation is 100%Ensure that hourly Team Member breaks are being managed to complianceEnsure that hourly Team Member primary positions are maintained in HR/IT systemsMaintains a professional image by adhering to guidelines listed in the Team Member Handbook What You’ll NeedMust represent Cooper's Hawk Values Must be at least 21 years of age Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant conceptMust have a passion for hospitalityHas knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant Is able to communicate clearly and effectively with strong interpersonal and leadership skillsHas the ability to multi-task and work effectively in a fast-paced environmentMaintains basic knowledge of first aid and handling emergenciesHas the ability to work flexible shifts and schedules, inclusive of weekends and some holidaysHas the ability to perform essential functions to company standards with reasonable accommodationMust be able to read, write, and understand EnglishMust be able to lift and carry up to 50 lbs. Must be able to stand for at least 10 hours per shiftMust have the ability to work 50-60 hours per weekAbility to work flexible shifts and schedules, inclusive of weekends and some holidays Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.About UsCooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.