Floor Manager

DescriptionSalary:$23.00 - $25.00/hour ($18/hour + tips which average an additional $5-$7/hour)FLSA StatusHourly Non-ExemptScheduleFull Time Hours - Flexible availability including weekends is a must!RequiredCurrent Oregon Food Handler's CardCurrent OLCC permitAbout ElephantsA locally owned company since 1979, Elephants Delicatessen pioneered the gourmet food industry in the Pacific Northwest and now operates seven Portland-metro retail locations and a thriving catering company. As a certified B Corporation, we are committed to sustainability, transparency, and using business as a force for good — while serving exceptional, scratch-made food rooted in our local community.Elephants Delicatessen is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.What We OfferEmployer contributed vacation and sick timeKaiser Medical coverage, with alternative care as a bonus (acupuncture, chiropractic, massage therapy, etc.)Mental Health ServicesDental, FSA (Flexible Spending Accounts), and 401(k) with 4% company matchTraining that will fast-track your culinary/hospitality career Free counseling and financial servicesOpportunities for advancementDiscounts on our delicious made-from-scratch foodPet insuranceChance to win employee rafflesDiscounts at Sketchers, Shoes for Crews, Verizon, Sprint, select B Corporations, and many more A commitment to inclusion, diversity, community involvement, employee well-being, and environmental protection.Elephants Delicatessen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Elephants Delicatessen participates in the E- Verify program to confirm the employment eligibility of all newly hired employees.RequirementsAbout the RoleWe are seeking a dynamic, guest-focused Floor Manager who leads from the front. This role is responsible for maintaining an active presence on the floor, ensuring operational excellence, and creating a culture where both guests and team members thrive.The ideal candidate is a strong communicator, natural coach, and decisive leader who can balance hospitality with accountability in a fast-paced environment.What You’ll DoLead by example with consistent floor presence and hands-on supportOversee daily service execution to ensure exceptional guest experienceCross-train across all restaurant roles and step in as needed to support operationsCoach and develop team members in real time, ensuring thorough and efficient documentation processes Reinforce service, sanitation, and food safety standardsAssist with inventory management and cost controlsMonitor workflow, staffing deployment, and pace during peak hoursPromote specials, drive upselling, and maintain strong product knowledgeAddress guest concerns with professionalism and urgencyWhat We’re Looking ForAt least 1 year of leadership experience in a restaurant or hospitality environmentA genuine passion for hospitality and team developmentStrong communication and conflict resolution skillsAbility to stay composed and solution-oriented under pressureHigh standards for cleanliness, safety, and operational excellenceReliability, accountability, and a collaborative mindsetIf you love building strong teams, holding high standards, and creating memorable guest experiences, we’d love to meet you!