Sales Account Manager

About Us:Courier Connection is a leading provider of courier and logistics solutions, committed to delivering fast, reliable, and cost-effective services to businesses and individuals. Our success is driven by strong client relationships, operational excellence, and a high-performing sales team.We are seeking a detail-oriented and growth-focused Sales Account Manager to support our outside sales team while actively contributing to revenue growth through account expansion and retention. Job Summary:The Sales Account Manager plays a critical hybrid role, supporting Sales Account Executives while managing and growing an assigned portfolio of customers. This position is responsible for ensuring client satisfaction, driving account retention, identifying upsell opportunities, and assisting in closing new business.While this role is not a pure "hunter" position, it includes performance-based commission opportunities tied to account growth, renewals, and incremental sales.The ideal candidate thrives in a fast-paced logistics environment, excels at relationship management, and has a strong commercial mindset. Why This Role Matters:This position is critical to bridging the gap between sales and operations—ensuring customers not only sign with Courier Connection, but stay, grow, and become long-term partners. Essential Duties and Responsibilities:Account Management & Retention Serve as a primary point of contact for assigned customers, ensuring a high level of service and responsivenessBuild and maintain long-term client relationships to drive retention and customer satisfactionProactively monitor account activity and identify risks or service issuesSales Support & Revenue Growth Partner closely with Sales Account Executives to support the sales cycle, including onboarding new clientsIdentify upsell and cross-sell opportunities within existing accountsAssist in preparing pricing, proposals, and service recommendationsContribute to closing incremental revenue opportunities within the existing customer baseCustomer Onboarding & Implementation Coordinate with operations, dispatch, and customer service to ensure smooth onboarding of new accountsEnsure service expectations, pricing, and operational requirements are clearly communicated and executedClient Advocacy & Issue Resolution Act as the voice of the customer internally, ensuring client needs are addressed promptlyTroubleshoot service issues and coordinate resolution across departmentsGather customer feedback and recommend service improvementsCRM & Reporting Maintain accurate account records, activity logs, and pipeline updates in CRMTrack account performance, retention metrics, and revenue growthProvide regular reporting on account health and opportunitiesCross-Functional Collaboration Work closely with operations and leadership to ensure service delivery aligns with customer expectationsSupport strategic initiatives aimed at improving customer experience and operational efficiencyOther Duties Maintain professionalism and adherence to company policiesSupport special projects and team initiatives as neededQualifications: Bachelor's degree preferred (or equivalent work experience)2–5 years of experience in account management, sales support, or customer success (logistics/transportation preferred)Strong relationship management and customer service skillsProven ability to identify and drive revenue opportunities within existing accountsExcellent communication and problem-solving abilitiesHighly organized with strong time management skillsExperience with CRM systems and Microsoft Office SuiteSelf-motivated with a team-oriented mindset and attention to detailCompensation & Benefits: Competitive base salaryCommission and incentive opportunities tied to account growth, retention, and upsellingCareer advancement opportunities within sales and leadership tracksComprehensive training and mentorshipHealth, dental, and vision insurancePaid time off and performance-based incentivesPowered by JazzHR