Case Manager

About Lucayan Technology Solutions LLCAt Lucayan Technology Solutions LLC, we deliver secure, innovative solutions in support of national defense and intelligence missions. As a trusted government contracting partner, we provide top-tier intelligence and technology services that safeguard our nation. Our team is mission-driven, and we are committed to building careers that matter.Location: Raleigh, NCEmployment Type: Full-Time M-F 7:30-16:30Status: Actively HiringSecurity Clearance: Public Trust or Active Secret ClearancePosition SummaryWe are seeking an experienced case manager to support military service members navigating the Medical Evaluation Board and Appeals process. This position manages all Duty and Non-Duty MEB cases from initiation through closure, serves as the primary liaison among the service member, unit leadership, medical headquarters, and the Office of Soldier Counsel, and ensures every case is documented, tracked, and escalated in strict compliance with suspense requirements.The ideal candidate will bring a minimum of four years of direct experience with National Guard Bureau Medical Boards and Appeals processes, exceptional follow-through on case suspenses, and the interpersonal skills to guide service members through one of the most consequential administrative processes in their military career. Telework is not authorized.Key ResponsibilitiesCreate cases in the medical evaluation board case management system for all service members entering Duty or Non-Duty Medical Evaluation Board and Appeals processes within 10 business days of receiptMaintain comprehensive MEB and Appeals records through detailed documentation; maintain a progress log on shared collaboration platforms visible to government leadership at all timesProvide service members with an overview of the disability evaluation process, boards, appeals process, and VA claims within 10 days of case initiation and on a follow-up basis throughout the process as neededServe as the primary liaison for service members; relay communication between the service member's unit, medical headquarters, and the Office of Soldier Counsel; ensure all documentation is received and uploaded in a timely mannerMonitor case progress through closure; follow up within 24 hours of any missed suspense with the service memberProvide case status updates to service members within 2 business days of requestDisseminate case findings to designated command and administrative personnel within 2 business days of receiptRequired QualificationsU.S. CitizenMinimum four (4) years experience with National Guard Bureau Medical Boards and Appeals processes — this is a disqualifying minimum requirementThorough working knowledge of the Integrated and Legacy Disability Evaluation System processes, MEB and PEB procedures, appeals timelines, and VA claims overviewAbility to obtain and maintain a NACI / Public Trust Security ClearanceAbility to obtain and maintain a DoD Common Access Card (CAC)Demonstrated ability to manage a high-volume caseload with consistent suspense compliance and zero missed follow-upsStrong interpersonal and communication skills to support service members navigating a complex and high-stakes process with professionalism and empathyProficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook/Exchange, Teams, SharePointDemonstrated ability to plan, organize, meet deadlines, and control sensitive and confidential informationPreferred QualificationsPrior military service or direct experience supporting the National Guard or Army ReserveCurrently active DoD Common Access Card (CAC) and/or existing favorable security clearance — candidates holding an active Secret clearance or higher fully meet and exceed the minimum requirementExperience supporting DoD medical program administration in a military or government contracting environmentFamiliarity with multiple DoD medical database and administrative systemsPrior direct experience with the MEB Prep case management systemFamiliarity with Office of Soldier Counsel communication and documentation protocolsPrior experience as a military medical case manager, Warrior Transition Unit case manager, or equivalent roleKnowledge of how VA disability claims intersect with and follow the military disability evaluation process