Reservations Agent

Post Ranch Inn Reservations AgentAre you inspired by nature, meaningful hospitality, and creating exceptional guest experiences? At Post Ranch Inn, we believe the employee experience is just as important as the guest experience. This is more than a job it's an opportunity to grow your career in one of the most breathtaking settings in the world.We are seeking a Full-Time Reservations Agent to join our Reservations team and deliver personalized, world-class service to guests from around the globe. This role is ideal for someone who is detail-oriented, guest-focused, and passionate about luxury hospitality.This is a full-time position working 45 days per week based out of our Big Sur or Carmel office locations. Compensation range is $19.50$22.00 per hour, plus incentive opportunities.Essential Duties & ResponsibilitiesProvide prompt, courteous, and professional service to guests via phone and emailAssist guests with room reservations, availability inquiries, modifications, cancellations, and special requestsThoroughly describe accommodations, amenities, dining experiences, resort services, and special packagesEfficiently coordinate and confirm guest arrangements with accuracy and attention to detailMaintain clear and professional communication using proper grammar and hospitality standardsProcess reservation requests, guest correspondence, and follow-up tasks in a timely mannerMaintain confidentiality and discretion regarding all guest and company informationDevelop and maintain knowledge of resort facilities, room types, rates, promotions, and departmental proceduresUtilize the property management system and reservation platforms efficiently and accuratelySupport collaboration between Reservations, Front Desk, PBX, and other resort departmentsPerform additional duties and special projects as assigned by the Reservations ManagerWhat We're Looking ForExceptional customer service and communication skillsStrong organizational skills and attention to detailAbility to multitask and remain composed in a fast-paced hospitality environmentProfessional demeanor with a warm and welcoming approach to guest interactionsAbility to work independently while contributing positively to a collaborative team environmentStrong problem-solving skills and sound judgmentQualifications & Technical SkillsHigh school diploma or equivalent requiredMinimum of 2 years of experience in reservations, hospitality, or guest service preferredPrevious luxury or boutique hospitality experience preferredExperience using hotel property management systems and reservation software preferredIntermediate computer and typing skills requiredGeneral understanding of Front Desk and PBX operations preferredBasic math and administrative skills requiredAbility to speak, read, write, and understand English fluentlyWork Environment & ScheduleOn-site position located in Big Sur or Carmel, CaliforniaFull-time schedule working 45 days per weekFlexible availability required, including evenings, weekends, and holidaysAbility to sit for extended periods while working on the computer and phoneAbility to perform repetitive hand and wrist movements including typing and phone usageAbility to lift up to 25 pounds and push/pull up to 50 pounds when necessaryAbility to bend, reach, stretch, stoop, squat, and move throughout the work environment as neededAbility to perform the essential functions of the position with or without reasonable accommodationWhat You'll GainUnmatched Work Environment Ocean views, natural surroundings, and a setting that promotes balance and well-being.Career Growth Experience working at a world-renowned luxury resort with opportunities for professional development and advancement.Collaborative Culture A supportive and close-knit team environment built on respect, teamwork, and excellence.Meaningful Work Help create memorable experiences for guests visiting from around the world.Commute Support Applicants may qualify for commute earnings support, where applicable.Compensation, Benefits & PerksAt Post Ranch Inn, we believe in supporting our employees both professionally and personally. Team members enjoy a comprehensive benefits package designed to promote wellness, work-life balance, and long-term growth.Competitive pay: $19.50$22.00 per hour plus incentive opportunitiesMedical, dental, and vision insurancePaid vacation and sick timeBereavement leave401(k) with employer matchingEmployee discounts across the propertyExclusive Guest Experience Stays to enjoy the property as our guests doDiscounted rates at sister property Cavallo Point LodgeOpportunities for employee housing or commute support, where applicableAbout Post Ranch InnPost Ranch Inn is an internationally acclaimed luxury resort consistently recognized among the world's premier travel destinations. Perched along the dramatic cliffs of the Big Sur coastline, the property offers breathtaking ocean views, intimate guest accommodations, award-winning dining, and wellness experiences designed to reflect the beauty and spirit of California's Central Coast.With a commitment to sustainability, personalized hospitality, and exceptional service, Post Ranch Inn creates unforgettable experiences for guests from around the world. Employees are an essential part of that experience and are encouraged to grow professionally while contributing to a culture built on wellness, respect, and excellence.