Hotel Front Desk Attendant

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Work with the housekeeping staff to ensure rooms are ready for new guestsAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateMitigate customer complaints as neededGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationQualifications:Working knowledge of Microsoft Office and reservation management systemsWell-versed in taking telephone calls and handling stressful situationsExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsHigh school diploma, GED, or equivalent1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredAbout Company:Come and join our team at the beautiful Holiday Inn Salt Lake City in Utah!