Customer Service Representative Job in Quakertown, PA | Robert Half

Customer Service RepresentativeWe are partnering with a well-established local manufacturing company seeking a Customer Service Representative to join their team. This individual will serve as the primary point of contact for customers, supporting order management, coordinating with internal departments, and ensuring a seamless customer experience from inquiry through delivery.Key Responsibilities:Respond to customer inquiries via phone and email in a timely, professional mannerProcess and track customer orders, ensuring accuracy and on-time deliveryCoordinate with production, shipping, and sales teams to provide order updatesResolve customer concerns, discrepancies, and delivery issuesMaintain accurate customer records, order details, and documentation in systemsSupport administrative tasks such as data entry, reporting, and file management