System Administrator Level 2 (MSP)

Overview Senior Business Operations Manager & Cloud Recruiter at Bowman Williams We're seeking a skilled Level 2 System Administrator to join a growing Managed Services team supporting small and mid-sized businesses across the Atlanta area. This role offers the chance to work in diverse client environments, solving a wide range of technical challenges while advancing your systems and networking expertise. You'll be part of a collaborative group of IT professionals who thrive on tackling complex problems, delivering excellent customer experiences, and driving continuous improvement. This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $65,000.00/yr - $75,000.00/yr Key Responsibilities Provide Tier 2 escalation support for desktops, servers, and network environments across multiple client sites Install, configure, and maintain Windows 10/11 workstations and peripheral devices Administer and troubleshoot Microsoft 365, Exchange, and email connectivity issues (POP3, IMAP, SMTP) Support, maintain, and patch Microsoft Windows Server environments (2016–2022), including Active Directory, Group Policy, and Terminal Services Configure and troubleshoot LAN/WAN/WLAN environments, including VLANs, switch stacks, access points, and VPN concentrators Perform administration and maintenance of firewalls, routers, and gateways (Cisco, SonicWall, etc.) Monitor and maintain system backups and disaster recovery solutions (Symantec, StorageCraft, or equivalent) Document issues, resolutions, and infrastructure details to ensure consistency and knowledge transfer Collaborate with peers and leadership on root cause analysis and preventative measures Qualifications 2+ years of experience working for a MSP Strong troubleshooting skills across desktop, server, and networking technologies Hands-on experience managing Windows Server, Active Directory, and Group Policy Proficiency in Microsoft 365 administration, including Teams, Exchange, and SharePoint Solid understanding of IP networking, including addressing, routing, DNS, and DHCP Experience supporting and configuring security appliances, VPNs, and backup solutions Excellent communication skills with both technical and non-technical users Hybrid WFH (3 days at home, 2 days in office or onsite) full 401(k) with matching Health, dental, and vision insurance Life insurance Paid time off Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Benefits Medical insurance Vision insurance 401(k) J-18808-Ljbffr