Benefits Support Staff (PBS, Entry) Bilingual Required (Spanish & English)

Initial Posting Date05/14/2026Application Deadline05/21/2026AgencyDepartment of Human ServicesSalary Range$3,798.00 - $4,954.00Position TypeEmployeePosition TitleBenefits Support Staff (PBS, Entry) Bilingual Required (Spanish & English)Job DescriptionThe Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.Bilingual requirement English and Spanish. This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!Summary Of DutiesAs a Branch Operations Support you will:Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.Answer phones with appropriate phone system when covering phones, including answering client’s questions in regard to programs and case specific information.Maintain electronic filing for the unit including archiving old files.Explain agency notices, case and benefit issuance stats as requested by clients.Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.Support client’s with applying for ODHS programs and provide applicants with procedural information to apply for said programs.Document, narrate, authorize, and enter online information related to those programs for specific clients.Minimum QualificationsTwo years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); ORAn associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; ORAn equivalent combination of education, training, and experience relative to the class concept.Essential AttributesWe are looking for candidates with:Experience evaluating resources and services while serving a diverse population and/or during tense or escalated situations while maintaining excellent customer service.Experience communicating effectively and prioritizing multiple tasks in a fast-paced environment with a high attention to detail.Experience working with complex and shifting policies and procedures, and a demonstrated ability to remain flexible and willing to learn.Demonstrated willingness to uphold the ODHS Core Values, embracing anti-racism work and applying principles of diversity, equity, and inclusion.Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.Working Conditions Your work schedule will be 8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime may be available.Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary and could include evenings and weekends under certain circumstances.Travel may be required to meet business needs or to attend employee training classes.Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.This position is assigned to the Store Front Office incumbent will be working in an office environment in-person. The office is constructed of cubicles, so work is often interrupted, and noise levels are sometimes high.You will interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others. Fast paced environment with constantly evolving policies and procedures.Repetitive motions, prolonged sitting, and daily computer and technology use.High volume of computer work/keyboarding in a fast-paced team environment.Background Checks And RequirementsIf selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.BenefitsODHS Employee Resource Group communities that promote shared learning.Cost of Living Adjustments.Annual salary increases (until you reach the top of the listed salary range).Amazing benefits package.Possible eligibility for the Public Service Loan Forgiveness Program.Employment Preference Veterans’ And Oregon National Guard PreferenceEligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.Contact InformationPlease contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.Please include the job requisition number: REQ-200145.Recruiter: Adrian OrtizEmail: Adrian.X.Ortiz@odhs.oregon.govPhone (call or text): 541-408-6557