Desktop Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apex Systems, is seeking the following. Apply via Dice today!Job#: 3033350Job Description:Desktop Support Technician (Contract)Location: Fully onsite at one of the following locations: Oconomowoc, Waukesha, Mukwonago WisconsinDuration: 6-month contract (potential for extensions or even perm/fulltime conversion)Openings: 4Pay Rate: $17.00/hrAPPLY HERE: Please send resumes to Skylar atPosition OverviewWe are seeking Desktop Support Technicians to support multiple large-scale lifecycle and infrastructure initiatives. These individuals will work closely with the Field Services team to deploy, configure, and support a wide range of end-user devices in a healthcare environment.This role is highly project-focused, with an emphasis on hardware deployment, user support, and coordination across multiple clinical locations. Strong communication skills, reliability, and a customer-first mindset are critical for success.Project Scope / Key InitiativesTechnicians will support several concurrent, approved initiatives, including:Scanner Replacement: Transition from Fujitsu scanners to HP printers (Ricoh-supported environment)Device Replacement Program (DRP): Lifecycle refresh of end-user devicesPrinter Deployment: Enterprise-wide printer replacementsMobile Devices (Phase 2):Cell phone replacements (MDM/Intune rollout)Tablet deployments (new program)Telecom Upgrade: Replacement of ~1,800 desk phones across sitesDowntime Readiness (DRP): Support device readiness for downtime proceduresKey ResponsibilitiesDeploy and configure hardware (laptops, printers, scanners, phones, tablets)Replace and upgrade devices across hospital and clinic environmentsProvide on-site support to end users during deploymentsTroubleshoot and resolve technical issues during rollout activitiesCommunicate effectively with clinical and administrative staffFollow detailed deployment documentation and processesAssist with downtime readiness (DRP support)Document completed work and update tracking systemsRequired Qualifications6+ months of hands-on desktop support or device deployment experienceExperience supporting at least 2 hardware deployment projectsFamiliarity with imaging, configuring, and deploying end-user devicesBasic troubleshooting across hardware and OS environmentsStrong communication skills and customer service mindsetPreferred QualificationsHealthcare environment experienceExperience with large-scale enterprise deploymentsExposure to mobile device management (MDM), ideally IntuneStrong interpersonal skills (empathy, patience, professionalism)Proven reliability and ability to work independently in the field Additional NotesTechnicians will primarily work on-site at hospital locations to ensure efficient deployment and supportHigh volume of device replacements-efficiency and attention to detail are criticalThis is a fast-paced, project-driven environment with clear deliverables and timelinesTraining & OnboardingWeek 1: Onsite training (devices, deployment processes)Post-Training:DRP deployment trainingAdditional training aligned to Intune/MDM rollout phasesAll deployment procedures (printers, scanners, etc.) are fully documentedEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.