Lead Salesforce Developer

Overview In this role, you will lead the design, development, and maintenance of Salesforce solutions for a government‑contracted contact center. You’ll ensure a stable, secure platform that supports case management, reporting, workflows, and integrations, while providing technical leadership and development governance. You’ll collaborate with program and operations teams to enable mission‑critical customer service. This position offers impact at scale, shaping how government programs are delivered via Salesforce and continuous improvement initiatives. Compensation / Benefitsmedical, dental, and vision insurance with employer contribution401k with company matchpaid time offlife and AD&D insuranceshort and long‑term disabilityflexible spending or health savings account implementation ResponsibilitiesLead design and development of Salesforce solutions supporting contact center operationsBuild and maintain Apex, Lightning Web Components (LWC), integrations, and automated workflowsEnsure data integrity, security, and compliance with government and organizational standardsTroubleshoot issues and support upgrades, enhancements, and new deploymentsCollaborate with business analysts, program managers, and operations leaders to refine requirementsOversee code reviews, documentation, and adherence to best practicesSupport release management, testing cycles, and continuous improvement initiativesEvaluate Salesforce features and recommend efficiency‑driving enhancements Key requirementsBachelor’s degreeActive Salesforce Platform Developer II certification (or equivalent)Minimum 6 years of Salesforce experienceMinimum 3 years of Salesforce development (Apex, LWC, SOQL/SOSL, API integrations)Ability to obtain/maintain Public Trust clearanceKnowledge of data security and government/compliance standardsClear communication of technical concepts to non‑technical stakeholdersCross‑functional collaborationProblem solving and analytical thinkingApexLightning Web Components (LWC)SOQL/SOSL