Customer Communications Management Lead
Must Have Technical/Functional Skill • 1012 years of IT experience with strong hands on expertise in OpenText CCM • Proven experience with OpenText Exstream / xPression (mandatory) • Strong understanding of document composition, template design, batch and real time processing • Experience in Insurance domain (Life, P&C, Group Benefits preferred) • Knowledge of integration with core policy, claims, billing systems • Experience supporting production environments and regulated systems Preferred Skills • Exposure to OpenText upgrades, migrations, and cloud deployments • Working knowledge of ITIL processes and DevOps practices • Experience with performance tuning and volume based document generation Roles & Responsibilities Technical Delivery & Solution Design • Lead end-to-end design and development of OpenText CCM solutions for insurance communications • Provide technical leadership across CCM components including Exstream, xPression, Archive, and Correspondence • Ensure secure, scalable, and high performance document generation and multi channel delivery (print, email, digital) • Review architecture, code quality, and design standards aligned with TCS best practices Insurance Communications Enablement • Design customer communications for policy lifecycle events (onboarding, renewals, endorsements, claims, billing, regulatory notices) • Ensure compliance with insurance regulatory, audit, and data privacy requirements • Support personalization, branding, and content governance needs across lines of business Production Support & Stability • Provide L3 production support for CCM applications, including incident resolution, root cause analysis, and performance tuning • Partner with Service Delivery Managers to ensure SLA adherence, release readiness, and change management • Drive reduction of recurring defects and operational risk Team & Stakeholder Leadership • Lead and mentor onshore/offshore CCM development teams within TCS delivery model • Collaborate with business stakeholders, architects, QA, and infrastructure teams • Contribute to effort estimation, planning, and technical risk management Transformation & Continuous Improvement • Drive modernization of legacy CCM platforms, including cloud readiness and DevOps adoption • Identify opportunities for automation, template rationalization, and performance optimization • Support migrations, upgrades, and adoption of OpenText roadmap capabilities Salary Range $130,000-$150,000Per year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. LI-SP1