Global IT Service Desk Lead: AI-Driven Ops & Metrics

A leading payment solutions company in Coppell, Texas, seeks a Sr. Manager for their IT Service Desk. This role involves overseeing US and El Salvador operations, driving AI-driven automation strategies, and establishing performance metrics. Ideal candidates will have extensive experience leading service desk teams and a strong grasp of ITIL practices. The position requires hands-on management and a commitment to customer satisfaction, alongside opportunities for professional growth. J-18808-Ljbffr