Call Center Customer Service Representative

A growing and dynamic small appliance manufacturer is seeking an experienced and motivated Customer Service Representative to join our expanding team in Brooklyn. This is an exciting opportunity to become part of a fast-paced, collaborative environment where your professionalism, communication skills, and dedication to helping others truly make a difference.About the Role: As a key member of our customer service department, you’ll be the voice of the brand—providing thoughtful, efficient, and solution-oriented support to our customers across multiple channels. You’ll help ensure that every interaction reflects our company’s commitment to quality, care, and customer satisfaction.Responsibilities:Respond to customer inquiries via phone, email, and live chat with accuracy, empathy, and professionalism.Resolve product and service issues in a timely and effective manner.Manage and document all customer interactions through Zendesk.Collaborate with internal teams to ensure smooth handling of replacements, returns, and escalations.Maintain high standards of accuracy and attention to detail in all communication.Qualifications:Minimum 3 years of customer service experience in a call center or similar environment.Bilingual (English/Spanish) – strong written and verbal communication skills in both languages preferred.Familiarity with Zendesk or other CRM/ticketing platforms preferred.Excellent problem-solving skills and the ability to multitask in a fast-paced environment.A genuine love of helping people and delivering outstanding customer experiences.What We Offer:A positive, team-oriented work culture.Opportunities for growth and advancement as the company expands.Competitive compensation based on experience.The chance to make an impact in a rapidly growing organization.If you’re a motivated, detail-oriented professional who thrives in a dynamic environment and takes pride in providing exceptional service, we want to hear from you.Join us and help shape the future of customer experience in the small appliance industry!To Apply: Please send your resume and a brief cover letter outlining your relevant experience and why you’d be a great fit for our team.