Technical CSM

Technical Customer Success ManagerLocation: San Francisco, CA (Preferred) | U.S.-BasedEmployment Type: Full-TimeBase Salary: $160,000 – $180,000OverviewWe are hiring a Technical Customer Success Manager to own enterprise deployments end to end within a high-growth AI infrastructure startup.This is a zero-to-one CSM role requiring strong consulting rigor, technical fluency, and executive-level stakeholder management. You will operate at the center of complex enterprise implementations, working closely with technical teams and senior customer leaders to ensure successful deployment and long-term value realization.This role is ideal for someone who combines structured problem-solving with hands-on execution in fast-scaling environments.What Youll DoOwn enterprise deployments from kickoff through successful production rolloutServe as the primary point of contact for enterprise customersCoordinate across engineering, product, and customer teamsManage complex technical implementations in high-stakes environmentsEngage executive stakeholders and communicate clearly at the C-suite levelDrive adoption, value realization, and long-term customer successOperate autonomously in ambiguous, rapidly evolving environmentsWhat Were Looking ForCore RequirementsBackground at McKinsey, Bain, or BCGAt least one summer of technical engineering experience or a technical degreeFounding CSM experience or zero-to-one startup exposure3+ years of client-facing experience in Forward Deployment, Implementation, Solutions, or Consulting rolesExperience deploying technical products in enterprise environmentsStrong project management and cross-functional coordination skillsExecutive-level communication and stakeholder management capabilityU.S. work authorizationStrong PlusDirect ownership of enterprise customer relationshipsComfort engaging CFO-level or executive stakeholdersHigh degree of independent decision-makingExperience supporting AI, infrastructure, or workflow automation productsExposure to healthcare or other complex regulated environmentsWho This Is Not ForThis role is not a fit if you:Have primarily worked in transactional account managementRequire constant direction or structured playbooksStruggle to manage high-stakes customer conversationsLack executive presenceWhat Success Looks LikeEnterprise deployments delivered successfully and on timeStrong executive relationships built across customer organizationsHigh customer adoption and measurable value realizationClear coordination across technical and business stakeholdersIndependent ownership of complex implementation initiativesWhy This Role Is UniqueThis is not a traditional post-sales account management role.You will operate as a strategic deployment leader inside a cutting-edge AI infrastructure company, shaping how enterprise customers adopt and scale technical systems. If you bring consulting rigor, technical credibility, and executive presence — and want to operate in a high-growth AI environment — this is a rare opportunity to build a foundational customer success function from the ground up.