Senior IT Consultant

About UsPliancy is fundamentally changing the way businesses value technology. We''''re on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.About The RoleWhat''''s an average day like?The clients you’ll work with are primarily capital management firms (venture capital, private equity, or hedge funds), life sciences and technology clients . Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.A typical week is a mix of scheduled and ad-hoc site visits, consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.Who are we looking for?You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.ResponsibilitiesDrive the adoption of forward-thinking technology in rapid-growth environmentsDevelop unique, cutting-edge solutions to business problems by leveraging technologyScope client solutions, identify the best option(s), and implement them within client environmentsProvide high-touch support to executives, executive assistants, and staffTroubleshoot day-to-day technical issues and assist with daily requestsManage IT operations for clients, including user administration and supportTrain users on and assist with the use of tools and technology to meet business needsDocument assets, configurations, passwords, processes, etc., to ensure current and accurate recordsAssist with office moves, upgrades, and AV deploymentsRequirementsNote: We will review and consider all applicants.Should haveWilling and able to commute within the greater San Francisco bay area5+ years of general IT support experienceExtensive macOS and Windows desktop experienceExtensive M365 & Google Workspace administration experienceMDM (device posturing) experience (Addigy, Intune)Working knowledge of Active Directory/Azure ADExperience with cloud ID services (Okta/DUO) and other MFA/SSO providersExperience with common SaaS Offerings (including, but not limited to, Microsoft365, Box, Dropbox, and Egnyte)Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technologyGeneral understanding of network fundamentals and ability to configure GUI-based network hardwareExcellent soft skills (relationship-building, communication, stress management)Experience supporting and communicating with executive teamsAbility to follow-up and follow through with client requests, projects and tasks in a timely manner.Independently work as a Senior Consultant with minimal direction and supervision from peers and manager.Experience using professional skills to solve business needs independentlyProven ability to learn new technologies quicklyTroubleshooting experience (ability to work through issues methodically)Ability & willingness to properly document processes and assetsA sense of pride and ownership in your workA team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding togetherAuthorization to work in USA for any employerDemonstrates good judgment and problem-solving abilities. Takes ownership of projects from start to finish. Proactively looks for opportunities to improve and solve problems.Take initiative in learning client technologies and client-related emerging applications.Nice to HaveExperience/familiarity with life sciences software (GraphPad, Schrödinger, MOE, etc.)Proficiency in BASH, ZSH, PowerShell, or equivalent scripting skillsAbility to utilize APIs for data collection and employ programming languages for action (automation)Expertise in using profiles, open-source tools, or custom-built solutions for MDM customizationTechnology strategy and roadmapping skills: collating requirements from various business sectors to devise solutions and bridge knowledge gapsExperience initiating, monitoring, and otherwise managing projects of all sizesPhysical & Work EnvironmentOur consulting roles are hands-on and client-facing. This position may require the ability, with or without reasonable accommodation, to perform the essential functions of the job, which may include:Regularly lifting, carrying, and moving computer equipment and related items weighing up to 50 pounds.Occasional crouching, kneeling, and crawling under desks or into tight spaces to access cabling, power, and equipment.Standing, walking, and moving between client workstations, conference rooms, and IT/network spaces for extended periods.Using a computer and standard office equipment for prolonged periods.Location & On-site ExpectationsThis role is focused on supporting our clients in the San Francisco Bay Area, so you’ll regularly commute within the region and work on-site at client offices during standard business hours, in line with their needs. Pliancy offers commuter benefits and mileage reimbursement in accordance with IRS guidelines.BenefitsSalary: $110,000 - 120,000 per year, dependent on experience, plus a quarterly incentive pay programHealthcare: Premiums for our base-level healthcare plan are 100% covered for employees and 50% covered for dependents, with the option to upgrade plus optional dental and vision plansCompany-funded HRA reimbursement account to help cover medical copays, deductibles, and coinsuranceEmployer-funded commuter benefits and mileage reimbursement401(k) match offered to help you plan for your long-term futureUnlimited PTOPaid leave for new parents, including adoptive parents, to support your family''''s growthEmployee stock options so you can share in Pliancy''''s successWhy work with us? Community-minded, empathetic teammates who take pride in their work—and make it fun, tooA manager who will help you grow and identify opportunities for career developmentThe opportunity to support clients solving challenging problems in pursuit of meaningful goalsFlexible schedule designed to empower your communication and time management skillsBenefits and perks built to meaningfully support you and your family