Patient Care Advisor Lead

Patient Care Advisor Lead Curio Wellness empowers people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards. Be bold. Be exceptional. Be well.Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis-certified patients, caregivers, Holistic Pharmacy and Spa clients, and the public. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing, and always ensures an elevated experience.Essential duties and responsibilities include the following. Other duties may be assigned:Passion for outstanding guest & patient serviceGreet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smileFollow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy productsLearn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guestsAlways go above and beyond to provide patients and guests with an elevated experience to ensure they leave "delighted"Contributing to a culture of retail sales excellenceLearn the point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliantLearn product assortment and products' associated health benefits. Constantly seek out ways to educate patients about add-on products to drive additional salesUnderstand daily, weekly, and seasonal promotions and sell products against these initiativesFully participate in staff sales initiativesPerforming daily, weekly, monthly, and cycle counts and inventory auditsCommunicate with leads the need for restocking the sales floorStickering/barcoding products if necessaryPreparing/packaging bulk flower for resaleMaintaining the online menuPicking and packing orders in the upstairs vault for in-store and online ordersReinforcing an environment of complianceFollow compliance procedures to ensure all activities and transactions follow MCA/DHSS regulations and Far & Dotter SOPsFollow HIPAA guidelinesDelivering operations excellenceCheck sales floor inventory daily and re-stock inventory to maintain proper par levelsClean and straighten sales fixtures and products daily to maintain an impeccable retail environmentClean and straighten communal and public spaces daily to maintain a hygienic environmentFunctional areasPerform tasks assigned by a direct supervisor that may be related to the PCA's functional department (Employee Experience or Patient Experience)Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.Strong guest service skillsSocial, friendly, and outgoing demeanorAbility to positively interact with patients and the publicAbility to empathize and understand challenges patients have with their healthAbility to recommend products to patients based on their individual needsAdvanced understanding of the cannabis industry and productsDesire to work in a team environmentAbility to work in a fast-paced, busy, unpredictable environmentAbility to follow existing processes and proceduresAbility to work normal retail hours (nights, weekends, and holidays)Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Must be 21 years old.