Student Service Assistant (Part Time - 2 Vacancies)

Posting Number P2289 Job Title Student Service Assistant (Part Time - 2 Vacancies) Students Only No Job Description Summary Win With a Career Move to Western. At Western Wyoming Community College, one of America's leading junior colleges, we believe employees are our most valuable resource. See where your career can take you when you come run with the Mustangs! The Student Service Assistant is vital in providing a welcoming and informative environment for both internal and external visitors. It is the face of our institution, embodying approachability and friendliness while assisting students, parents, staff, faculty, and the public with various inquiries and processes related to student intake and enrollment. This role entails providing exceptional customer service to students, visitors, and stakeholders, ensuring a welcoming environment within Mustang Central. Tasked with a range of technical and clerical duties related to student services, including admissions, financial aid, and registration & record. The Student Service Assistant plays a pivotal role in facilitating accurate, efficient, and seamless student entry and processing functions. PRIMARY DUTIES AND RESPONSIBILITIES FOR WHICH THIS INDIVIDUAL IS ACCOUNTABLE Greet all visitors, including students, parents, staff, faculty, and the public, in a friendly and approachable manner. Represent Western positively, ensuring visitors feel welcome and valued. Develop and maintain a thorough understanding of all student intake process policies and procedures. Effectively communicate this information to students, parents, and the public in a manner that is easily understood. Process various transactions related to enrollment, including registration, records management, housing, financial aid, student IDs, and admission. Handle inquiries and requests from prospects, students, parents, staff, faculty, and other stakeholders. Utilize multiple channels such as walk-ins, email correspondence, texting, and phone calls to process credit and non-credit registrations Stay updated on the institution's operation as it pertains to the Student Service Assistant position and the needs of students and faculty. Continuously enhance knowledge base to provide accurate and helpful information to students, employees, visitors, and stakeholders. Communicate relevant information and address inquiries, concerns, and complaints promptly and professionally. Troubleshoot problems and provide solutions, making referrals to directors when necessary. Learn and understand the needs of students and community members, providing appropriate solutions and referrals. Process student transcript requests, both official and unofficial, efficiently, and accurately. Produce Student ID cards using technology provided by the College. Identifying, analyzing, and flagging duplicate entries in Colleague. Implementing preventive measures to reduce future duplicates. Assist other staff members in Mustang Central with clerical tasks, projects, and events as required. Answer and transfer phone calls, assisting or directing callers to the appropriate department. Instruct students on how to access and utilize web services, distributing confidential login information when required. Minimum Qualifications MINIMUM QUALIFICATIONS (Education and Experience, Knowledge and Abilities) High School Equivalency Three (3) years of administrative assistant experience Knowledge of General office practices and procedures Comprehensive role of the community college College policies, rules, regulations and guidelines Institutional and departmental procedures Customer Service principles and practices Telephone techniques, practices, and procedures PC's and related software, student information systems Microsoft Office Products, e.g., Word, Excel, Access, etc. Student privacy as governed by FERPA (Family Educational Rights and Privacy Act) Law Ability to Communicate effectively verbally and in writing Operate a PC and related software Maintain effective working relationships with other people Maintain professional, efficient, and congenial image when dealing with students and the public Work in a highly visible, busy, heavily trafficked student and public office environment in close proximity with colleagues Ability to work independently with minimal supervision Work in a multi-tasking environment with constant interruptions Use College software systems and technology Be cross trained in other Mustang Central duties Equivalency Statement For those candidates who do not exactly meet all minimum qualifications, an equivalent combination of education and experience, which has provided comparable knowledge and abilities, may be accepted. Preferred Qualifications N/A Open Date 04/14/2026 Close Date Open Until Filled Yes Special Instructions to Applicants This position is limited to 80 hours per month. Estimated Salary $19.13 - $22.50 FLSA Non-Exempt